Retail Customer Service Representative

Ashley Furniture is a globally recognized leader in the furniture industry, renowned for delivering quality products that combine style, comfort, and affordability. As a well-established retail company, Ashley Furniture continues to expand throughout the United States to meet the growing demand from its loyal customer base. Committed to fostering an inclusive and diverse workplace, Ashley Furniture promotes internal growth and professional development, providing ample career advancement opportunities to its team members. With multiple store openings nationwide, the organization is actively expanding its footprint while maintaining high standards for customer satisfaction and operational excellence.

In this dynamic landscape, the Customer Service Representative position plays a vital role in supporting Ashley Furniture’s mission to deliver outstanding customer experiences. Serving as the front-line ambassador of the brand, the Customer Service Representative is responsible for greeting customers warmly and professionally, providing exceptional service through all channels including in-person visits, phone calls, and email communications. This role is integral to ensuring smooth store operations by offering administrative support and managing key sales and customer account functions. The Customer Service Representative’s focus on building strong customer relationships directly contributes to the retail success and growth trajectory of Ashley Furniture.

This full-time position offers a competitive hourly wage ranging from $18.00 to $22.00 and requires a flexible schedule that includes weekends, holidays, and varied shifts with rotating responsibilities for store opening and closing. The role is designed for proactive individuals who thrive in a fast-paced retail environment and enjoy collaborative teamwork. Responsibilities include processing sales orders with precision, managing customer accounts including credit applications and financing arrangements, handling cash procedures accurately, and assisting with audits and compliance efforts. Using technology tools such as point-of-sale systems, retail management software, and Microsoft Office Suite, the Customer Service Representative maintains accurate records, prepares essential reports, and contributes to an efficient and seamless customer experience.

Ashley Furniture’s commitment to employee well-being is demonstrated through a comprehensive benefits package that includes extended health, dental, and vision insurance, life and disability coverage, flexible spending accounts, 401(k) retirement plans, and paid time off including vacation and paid sick leave. Employees also enjoy an exclusive merchandise discount ranging from 10% to 30%. This role is ideal for someone who is at least 18 years old, legally authorized to work in the U.S., holds a high school diploma or equivalent, and brings prior experience in customer service or administrative roles.

Joining Ashley Furniture means becoming part of a family that values diversity, equal opportunity, and community engagement. The company prioritizes hiring based on individual skills, qualifications, merit, and business needs, creating a supportive environment where professional growth is encouraged. Employees have the unique chance to contribute to an esteemed brand while advancing their careers in a welcoming and goal-oriented setting. To learn more about Ashley Furniture’s corporate social responsibility, environmental stewardship, and core values, candidates are encouraged to explore the company’s dedicated information resources.