Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $15.50 - $17.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k) Plan
flexible schedule
Employee assistance program
Job Description
PGA TOUR Superstore is a leading specialty retailer dedicated to inspiring and supporting enthusiasts of golf and tennis. As part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore prides itself on fostering a family culture that values diversity, teamwork, and a shared passion for sport. Known for rapid growth and dynamic customer engagement, the company focuses on creating a rewarding environment for its associates to grow professionally while delivering an exceptional retail experience. With a commitment to ethical conduct, safety, and inclusivity, PGA TOUR Superstore operates multiple locations nationwide, offering a comprehensive range of golf and tennis products, including clubs, apparel, and accessories.
The Customer Service Associate role at PGA TOUR Superstore plays a critical part in sustaining the brand's reputation for excellence in customer engagement and sales performance. Reporting directly to the Sales and Service Manager, this position is hourly, offering a competitive pay range of $15.50 to $17.75 per hour, reflecting the company’s dedication to valuing its workforce. The associate's primary responsibility involves engaging customers at the cashier and club desk areas to ensure smooth, efficient, and friendly checkout experiences. This includes processing returns, exchanges, gift cards, and promotional transactions while maintaining a neat and presentable front-end environment.
This role is suited for motivated, self-driven individuals with excellent interpersonal skills who thrive in a fast-paced retail environment and are passionate about delivering world-class service. The associate will handle secure payment transactions, provide product information, and assist customers with inquiries about current promotions and merchandise. Beyond transactional responsibilities, the role encourages building lasting customer relationships that promote loyalty and repeat business.
The Customer Service Associate is also entrusted with supporting merchandising efforts by ensuring that the front-end merchandise is well-stocked and visually appealing, thereby enhancing the customer shopping experience. Maintenance of operational front-end equipment and supplies is a key duty to guarantee consistent service efficiency. Associates must exhibit strong ethical standards, comply with company policies, and commit to workplace safety at all times.
Flexible availability, including nights, weekends, and holidays, is a necessary aspect of the schedule due to the retail environment’s demands. Physical requirements include the ability to stand for extended periods, perform ladder climbs, navigate the store, and lift up to 30 pounds overhead, ensuring operational tasks are performed safely and effectively.
In sum, this role offers a unique opportunity to be part of a vibrant and growing company that values diversity, teamwork, and passionate customer service. PGA TOUR Superstore is dedicated to equal employment opportunity and strives to create an inclusive workplace where every associate is respected and empowered to contribute meaningfully to the company's success.
The Customer Service Associate role at PGA TOUR Superstore plays a critical part in sustaining the brand's reputation for excellence in customer engagement and sales performance. Reporting directly to the Sales and Service Manager, this position is hourly, offering a competitive pay range of $15.50 to $17.75 per hour, reflecting the company’s dedication to valuing its workforce. The associate's primary responsibility involves engaging customers at the cashier and club desk areas to ensure smooth, efficient, and friendly checkout experiences. This includes processing returns, exchanges, gift cards, and promotional transactions while maintaining a neat and presentable front-end environment.
This role is suited for motivated, self-driven individuals with excellent interpersonal skills who thrive in a fast-paced retail environment and are passionate about delivering world-class service. The associate will handle secure payment transactions, provide product information, and assist customers with inquiries about current promotions and merchandise. Beyond transactional responsibilities, the role encourages building lasting customer relationships that promote loyalty and repeat business.
The Customer Service Associate is also entrusted with supporting merchandising efforts by ensuring that the front-end merchandise is well-stocked and visually appealing, thereby enhancing the customer shopping experience. Maintenance of operational front-end equipment and supplies is a key duty to guarantee consistent service efficiency. Associates must exhibit strong ethical standards, comply with company policies, and commit to workplace safety at all times.
Flexible availability, including nights, weekends, and holidays, is a necessary aspect of the schedule due to the retail environment’s demands. Physical requirements include the ability to stand for extended periods, perform ladder climbs, navigate the store, and lift up to 30 pounds overhead, ensuring operational tasks are performed safely and effectively.
In sum, this role offers a unique opportunity to be part of a vibrant and growing company that values diversity, teamwork, and passionate customer service. PGA TOUR Superstore is dedicated to equal employment opportunity and strives to create an inclusive workplace where every associate is respected and empowered to contribute meaningfully to the company's success.
Job Requirements
- High school diploma or equivalent
- Retail sales or customer service experience preferred
- Ability to stand for extended periods
- Ability to climb up and down a ladder
- Ability to move throughout the store
- Ability to lift a 30 lb box overhead
- Must maintain flexible availability including nights, weekends, and holidays
Job Qualifications
- Strong listening and interpersonal skills
- Good verbal and written communication skills
- Ability to communicate cross-functionally
- Basic computer skills with working knowledge of Microsoft Office Suite
- High school diploma or equivalent
- Retail sales, customer service or similar experience preferred
- Ability to organize multiple priorities to meet deadlines and objectives
- Demonstrated strong self-accountability and proactive drive for results
- Ability to quickly learn business acumen with appropriate training
Job Duties
- Engage with every customer encountered and offer world class service
- Greet and engage customers throughout the front-end areas including cashier area and club desk
- Execute all front-end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons
- Assist in keeping front-end areas merchandise presence at a premiere stock and visual level to drive sales and the customer experience
- Ensure all front-end equipment and supplies are always maintained and operational
- Demonstrate a culture of ethical conduct, safety, and compliance across all departments
- Accept cash, credit/debit card payments, and gift cards securely, ensuring all transactions are processed correctly and efficiently
Job Criteria
Experience
No experience required
Job Location
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