Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $17.00 - $19.98
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
Employee Discounts
Job Description
FedEx Office is a leading retail and business services provider specializing in print, signs, graphics, and shipping solutions. With a commitment to delivering exceptional customer experiences, FedEx Office serves a diverse clientele ranging from individuals and small businesses to large corporations. The company is known for its comprehensive product offerings, including printing, binding, signage, and reliable shipping services, ensuring customers receive tailored solutions that meet their unique needs. Emphasizing quality-driven management, FedEx Office continuously seeks to optimize its operations and provide market-leading customer service through innovation and employee engagement. The establishment fosters a professional and inclusive environment where team members are encouraged to develop their skills and advance their careers.
The Store Consultant role at FedEx Office is a dynamic position that focuses on delivering outstanding customer service while supporting the daily operations of the retail store. This full-time, in-person position offers competitive hourly wages ranging from $17.00 to $19.98, with additional opportunities for bonuses and pay premiums based on performance. The Store Consultant serves as a consultative expert for customers, offering guidance on printing, signs and graphics, and shipping products and services. They handle complex orders, manage production queues, maintain retail inventory, operate specialized printing and binding equipment, and coordinate various activities within the store.
In this role, the Store Consultant is instrumental in creating a positive and efficient shopping experience by understanding customer needs and providing appropriate recommendations. They assist in training new team members and collaborate with supervisors to ensure the smooth functioning of store operations. Physical tasks such as moving equipment, stocking materials, and handling packages are essential components, requiring the ability to lift up to 55 pounds and work on their feet throughout shifts. The Store Consultant must maintain a clean and safe environment, adhere to company policies, and ensure the confidentiality of customer data.
This position demands strong multitasking abilities, excellent verbal and written communication skills, and a capability to thrive in a fast-paced retail setting. Employees are expected to operate with minimal supervision and contribute to quality improvement initiatives, supporting FedEx Office’s commitment to excellence. Overall, the Store Consultant plays a vital role in driving customer satisfaction and operational success at FedEx Office, making this an excellent opportunity for individuals passionate about retail, service, and logistics to grow professionally within a well-established company.
The Store Consultant role at FedEx Office is a dynamic position that focuses on delivering outstanding customer service while supporting the daily operations of the retail store. This full-time, in-person position offers competitive hourly wages ranging from $17.00 to $19.98, with additional opportunities for bonuses and pay premiums based on performance. The Store Consultant serves as a consultative expert for customers, offering guidance on printing, signs and graphics, and shipping products and services. They handle complex orders, manage production queues, maintain retail inventory, operate specialized printing and binding equipment, and coordinate various activities within the store.
In this role, the Store Consultant is instrumental in creating a positive and efficient shopping experience by understanding customer needs and providing appropriate recommendations. They assist in training new team members and collaborate with supervisors to ensure the smooth functioning of store operations. Physical tasks such as moving equipment, stocking materials, and handling packages are essential components, requiring the ability to lift up to 55 pounds and work on their feet throughout shifts. The Store Consultant must maintain a clean and safe environment, adhere to company policies, and ensure the confidentiality of customer data.
This position demands strong multitasking abilities, excellent verbal and written communication skills, and a capability to thrive in a fast-paced retail setting. Employees are expected to operate with minimal supervision and contribute to quality improvement initiatives, supporting FedEx Office’s commitment to excellence. Overall, the Store Consultant plays a vital role in driving customer satisfaction and operational success at FedEx Office, making this an excellent opportunity for individuals passionate about retail, service, and logistics to grow professionally within a well-established company.
Job Requirements
- High school diploma or equivalent education
- six or more months of specialized experience
- excellent verbal and written communication skills
- ability to stand during entire shift excluding meal and rest periods
- ability to move and lift 55 pounds
- ability, on a consistent basis, to bend and twist at the waist and knees
- ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- ability, on a consistent basis, to function in a fast-paced environment under substantial pressure
- ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- ability, on a consistent basis, to work with minimal supervision
- ability, on a consistent basis, to report regularly to work and maintain established business hours to support the FedEx Office business
Job Qualifications
- High school diploma or equivalent education
- six or more months of specialized experience
- excellent verbal and written communication skills
- ability to operate printing and binding equipment
- customer service experience in a retail environment
- ability to handle financial transactions accurately
- knowledge of FedEx Office products and services
- ability to work independently and as part of a team
- strong attention to detail and organizational skills
Job Duties
- Follows instructions of supervisors and assists other team members in performing store functions
- assists in the training of store team members
- demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
- provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- ensures all customer problems are resolved quickly and to the satisfaction of the customer
- takes complex customer orders using order systems and provides accurate pricing information
- assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
- maintains a safe, clean and orderly retail Store
- ensures confidentiality of customer data and careful handling of documents, media, and packages
- processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change
- cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
- takes preemptive action to prevent errors and waste
- completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
- performs multiple tasks at the same time
- looks for opportunities to improve knowledge and skills within the retail Store
- able to operate with minimal supervision
- adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- all other duties as needed or required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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