Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Equal opportunity employer
Job Description
FedEx Office is a leading provider of printing, signs and graphics, and shipping services, dedicated to delivering excellent customer experiences and comprehensive business solutions across its retail locations. As part of FedEx, a globally recognized logistics and delivery company, FedEx Office combines trusted shipping capabilities with convenient print and business services, offering customers a seamless experience for their document, signage, and shipping needs. Operating in a retail environment, FedEx Office stores serve a diverse range of customers including small businesses, freelancers, and everyday consumers who rely on high-quality, reliable, and timely services.
The Store Consultant position at FedEx Office is a critical role designed for individuals who are passionate about customer service and retail operations. This role focuses on providing a positive and consultative experience for customers, actively engaging with them to understand their unique needs and offering tailored recommendations related to print products, signs, graphics, and shipping services. As a Store Consultant, you will be well-versed in all aspects of the store’s offerings and responsible for managing multiple tasks such as order taking, managing production workflows, operating various equipment, and handling retail inventory. This role is key to ensuring operational efficiency and maintaining the high standards of customer satisfaction that FedEx Office is known for.
In addition to customer interactions and order management, the Store Consultant acts as a versatile team member who assists with training colleagues, supports store merchandising, and contributes to maintaining a safe, clean, and organized environment. The position requires excellent communication skills, the ability to perform physical tasks such as lifting packages up to 55 pounds, and working effectively in a fast-paced environment under pressure. Self-management skills are essential since the role involves multitasking, prioritizing tasks, and working with minimal supervision.
FedEx Office champions quality-driven management principles, focusing on continuous improvement and cost optimization while ensuring compliance with all company policies and legal requirements. Candidates for the Store Consultant role should embrace this culture and actively participate in quality initiatives aimed at streamlining processes and enhancing profitability.
This position requires a high school diploma or equivalent, with at least six months of specialized experience preferred. The ability to stand for the entire shift, communicate effectively, and maintain consistent attendance is mandatory. FedEx Office also emphasizes inclusive hiring practices and provides accommodations for applicants with disabilities, promoting a diverse and equitable work environment.
Overall, a Store Consultant at FedEx Office is a dynamic, multifaceted role ideal for individuals who thrive in a retail setting, possess strong interpersonal and consultative skills, and seek to contribute meaningfully to a customer-focused and operationally excellent team. The role provides an opportunity to grow professionally within a renowned brand committed to quality, customer satisfaction, and workplace inclusivity.
The Store Consultant position at FedEx Office is a critical role designed for individuals who are passionate about customer service and retail operations. This role focuses on providing a positive and consultative experience for customers, actively engaging with them to understand their unique needs and offering tailored recommendations related to print products, signs, graphics, and shipping services. As a Store Consultant, you will be well-versed in all aspects of the store’s offerings and responsible for managing multiple tasks such as order taking, managing production workflows, operating various equipment, and handling retail inventory. This role is key to ensuring operational efficiency and maintaining the high standards of customer satisfaction that FedEx Office is known for.
In addition to customer interactions and order management, the Store Consultant acts as a versatile team member who assists with training colleagues, supports store merchandising, and contributes to maintaining a safe, clean, and organized environment. The position requires excellent communication skills, the ability to perform physical tasks such as lifting packages up to 55 pounds, and working effectively in a fast-paced environment under pressure. Self-management skills are essential since the role involves multitasking, prioritizing tasks, and working with minimal supervision.
FedEx Office champions quality-driven management principles, focusing on continuous improvement and cost optimization while ensuring compliance with all company policies and legal requirements. Candidates for the Store Consultant role should embrace this culture and actively participate in quality initiatives aimed at streamlining processes and enhancing profitability.
This position requires a high school diploma or equivalent, with at least six months of specialized experience preferred. The ability to stand for the entire shift, communicate effectively, and maintain consistent attendance is mandatory. FedEx Office also emphasizes inclusive hiring practices and provides accommodations for applicants with disabilities, promoting a diverse and equitable work environment.
Overall, a Store Consultant at FedEx Office is a dynamic, multifaceted role ideal for individuals who thrive in a retail setting, possess strong interpersonal and consultative skills, and seek to contribute meaningfully to a customer-focused and operationally excellent team. The role provides an opportunity to grow professionally within a renowned brand committed to quality, customer satisfaction, and workplace inclusivity.
Job Requirements
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
- Ability to stand for entire shift excluding breaks
- Ability to move and lift up to 55 pounds
- Ability to bend and twist at the waist and knees consistently
- Ability to communicate effectively with customers, vendors, and team members
- Ability to perform work requiring cooperation and instruction
- Ability to function in a fast-paced environment under pressure
- Ability to maintain attention and concentration for extended periods
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours to support store operations
Job Qualifications
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
- Knowledge of printing, signs, graphics, and shipping products is preferred
- Ability to provide outstanding customer service and consultative support
- Ability to operate printing and binding equipment
- Strong organizational and multitasking skills
- Ability to work effectively under pressure
- Ability to follow company policies and procedures
- Commitment to maintaining confidentiality
- Ability to work independently and as part of a team
Job Duties
- Follows instructions of supervisors and assists other team members in performing store functions
- Assists in the training of store team members
- Demonstrates consultative behaviors to understand each customer’s individualized needs
- Provides expertise in printing, signs, graphics, and shipping product lines and recommends appropriate FedEx Office products and services
- Provides outstanding customer service by anticipating needs, suggesting alternatives, and finding solutions
- Resolves customer problems quickly and satisfactorily
- Takes complex customer orders with accurate pricing
- Assembles parcels and prepares goods for shipping including wrapping, weighing, and labeling packages
- Sets up and operates printing, binding, and related equipment
- Maintains a safe, clean, and orderly retail store environment
- Ensures confidentiality of customer data and careful handling of documents and packages
- Processes financial transactions including cash handling using POS systems
- Cleans, repairs, and stocks retail equipment and supplies
- Ensures proper merchandising and product display
- Takes preemptive action to prevent errors and waste
- Completes financial paperwork and assists with financial reporting
- Adheres to company policies and procedures
- Performs multiple tasks simultaneously
- Seeks opportunities to improve knowledge and skills
- Operates with minimal supervision
- Adheres to all team member and store standards
- Performs all other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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