Retail Customer Service Associate

Austin, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Equal opportunity employer

Job Description

FedEx Office is a leading provider of printing, signs and graphics, and shipping services, dedicated to delivering excellent customer experiences and comprehensive business solutions across its retail locations. As part of FedEx, a globally recognized logistics and delivery company, FedEx Office combines trusted shipping capabilities with convenient print and business services, offering customers a seamless experience for their document, signage, and shipping needs. Operating in a retail environment, FedEx Office stores serve a diverse range of customers including small businesses, freelancers, and everyday consumers who rely on high-quality, reliable, and timely services.

The Store Consultant position at FedE... Show More

Job Requirements

High school diploma or equivalent education
6+ months of specialized experience
Excellent verbal and written communication skills
Ability to stand for entire shift excluding breaks
Ability to move and lift up to 55 pounds
Ability to bend and twist at the waist and knees consistently
Ability to communicate effectively with customers, vendors, and team members
Ability to perform work requiring cooperation and instruction
Ability to function in a fast-paced environment under pressure
Ability to maintain attention and concentration for extended periods
Ability to work with minimal supervision
Ability to report regularly to work and maintain established business hours to support store operations

Job Qualifications

High school diploma or equivalent education
6+ months of specialized experience
Excellent verbal and written communication skills
Knowledge of printing, signs, graphics, and shipping products is preferred
Ability to provide outstanding customer service and consultative support
Ability to operate printing and binding equipment
Strong organizational and multitasking skills
Ability to work effectively under pressure
Ability to follow company policies and procedures
Commitment to maintaining confidentiality
Ability to work independently and as part of a team

Job Duties

Follows instructions of supervisors and assists other team members in performing store functions
Assists in the training of store team members
Demonstrates consultative behaviors to understand each customer’s individualized needs
Provides expertise in printing, signs, graphics, and shipping product lines and recommends appropriate FedEx Office products and services
Provides outstanding customer service by anticipating needs, suggesting alternatives, and finding solutions
Resolves customer problems quickly and satisfactorily
Takes complex customer orders with accurate pricing
Assembles parcels and prepares goods for shipping including wrapping, weighing, and labeling packages
Sets up and operates printing, binding, and related equipment
Maintains a safe, clean, and orderly retail store environment
Ensures confidentiality of customer data and careful handling of documents and packages
Processes financial transactions including cash handling using POS systems
Cleans, repairs, and stocks retail equipment and supplies
Ensures proper merchandising and product display
Takes preemptive action to prevent errors and waste
Completes financial paperwork and assists with financial reporting
Adheres to company policies and procedures
Performs multiple tasks simultaneously
Seeks opportunities to improve knowledge and skills
Operates with minimal supervision
Adheres to all team member and store standards
Performs all other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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