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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
equal opportunity employment
Job Description
FedEx Office is a leading retail provider specializing in print, signs and graphics, and shipping services, catering to a diverse customer base ranging from individuals to businesses. Known for combining high-quality products with exceptional customer service, FedEx Office aims to deliver a seamless experience that meets the unique needs of each customer. Operating as a part of FedEx, a global logistics and delivery powerhouse, the company leverages a strong brand reputation and extensive network to support its retail footprint. The workplace culture at FedEx Office emphasizes quality-driven management, continuous improvement, and customer-centric solutions, fostering an environment where employees are encouraged... Show More
Job Requirements
- ability to stand during entire shift excluding meal and rest periods
- ability to move and lift 55 pounds
- ability on a consistent basis to bend or twist at the waist and knees
- ability on a consistent basis to communicate effectively with customers, vendors, and other team members
- ability on a consistent basis to perform work activities requiring cooperation and instruction
- ability on a consistent basis to function in a fast-paced environment under substantial pressure
- ability on a consistent basis to maintain attention and concentration for extended periods of time
- ability on a consistent basis to work with minimal supervision
- ability on a consistent basis to report regularly to work and maintain established business hours in order to support the FedEx Office business
Job Qualifications
- high school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
Job Duties
- follows instructions of supervisors and assists other team members in performing store functions
- assists in the training of store team members
- demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
- provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- ensures all customer problems are resolved quickly and to the satisfaction of the customer
- takes complex customer orders using order systems and provides accurate pricing information
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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