Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
equal opportunity employment
Job Description
FedEx Office is a leading retail provider specializing in print, signs and graphics, and shipping services, catering to a diverse customer base ranging from individuals to businesses. Known for combining high-quality products with exceptional customer service, FedEx Office aims to deliver a seamless experience that meets the unique needs of each customer. Operating as a part of FedEx, a global logistics and delivery powerhouse, the company leverages a strong brand reputation and extensive network to support its retail footprint. The workplace culture at FedEx Office emphasizes quality-driven management, continuous improvement, and customer-centric solutions, fostering an environment where employees are encouraged to grow, innovate, and contribute to operational excellence.
The role of Store Consultant at FedEx Office is a vital position within the retail setting, designed for individuals who are passionate about delivering outstanding customer experiences through consultative sales and service skills. Store Consultants engage directly with customers to understand their printing, shipping, and signage needs, offering tailored solutions and recommending the most appropriate FedEx Office products and services. This role requires a high degree of product knowledge across various business offerings including print production, graphics, and shipping logistics.
In this full-time position, the Store Consultant is responsible for taking and managing customer orders, coordinating daily operations within the store, providing accurate pricing and product information, and ensuring high standards of customer satisfaction. The role involves hands-on operation and maintenance of printing and shipping equipment, organizing production workflows, managing inventory supplies, and assisting customers in completing complex projects.
Moreover, Store Consultants play an active role in promoting store profitability by handling financial transactions responsibly, maintaining confidentiality of customer data, and adhering strictly to company policies including safety, legal, and operational standards. As part of their ongoing duties, they contribute to merchandising efforts by ensuring that product displays and signage are current and appealing.
Employees in this position must be versatile, capable of multitasking in a fast-paced retail environment, and able to work independently with minimal supervision. Physical demands include standing for the duration of shifts and handling materials up to 55 pounds. Effective communication skills are essential for interacting with customers, vendors, and team members, alongside the ability to maintain focus and quality service under pressure.
FedEx Office is committed to equal opportunity employment and provides reasonable accommodations to qualified individuals with disabilities. The company also supports fair chance hiring practices in compliance with local laws regarding applicants with criminal histories. This commitment underlines their dedication to fostering a diverse and inclusive workplace where every team member can thrive.
Overall, the Store Consultant position at FedEx Office offers a rewarding career opportunity for individuals who enjoy working in dynamic customer-facing roles and strive to deliver excellence through people, service, and operational efficiency. Candidates can expect a supportive environment focused on quality, continuous learning, and professional growth within a nationally recognized brand.
The role of Store Consultant at FedEx Office is a vital position within the retail setting, designed for individuals who are passionate about delivering outstanding customer experiences through consultative sales and service skills. Store Consultants engage directly with customers to understand their printing, shipping, and signage needs, offering tailored solutions and recommending the most appropriate FedEx Office products and services. This role requires a high degree of product knowledge across various business offerings including print production, graphics, and shipping logistics.
In this full-time position, the Store Consultant is responsible for taking and managing customer orders, coordinating daily operations within the store, providing accurate pricing and product information, and ensuring high standards of customer satisfaction. The role involves hands-on operation and maintenance of printing and shipping equipment, organizing production workflows, managing inventory supplies, and assisting customers in completing complex projects.
Moreover, Store Consultants play an active role in promoting store profitability by handling financial transactions responsibly, maintaining confidentiality of customer data, and adhering strictly to company policies including safety, legal, and operational standards. As part of their ongoing duties, they contribute to merchandising efforts by ensuring that product displays and signage are current and appealing.
Employees in this position must be versatile, capable of multitasking in a fast-paced retail environment, and able to work independently with minimal supervision. Physical demands include standing for the duration of shifts and handling materials up to 55 pounds. Effective communication skills are essential for interacting with customers, vendors, and team members, alongside the ability to maintain focus and quality service under pressure.
FedEx Office is committed to equal opportunity employment and provides reasonable accommodations to qualified individuals with disabilities. The company also supports fair chance hiring practices in compliance with local laws regarding applicants with criminal histories. This commitment underlines their dedication to fostering a diverse and inclusive workplace where every team member can thrive.
Overall, the Store Consultant position at FedEx Office offers a rewarding career opportunity for individuals who enjoy working in dynamic customer-facing roles and strive to deliver excellence through people, service, and operational efficiency. Candidates can expect a supportive environment focused on quality, continuous learning, and professional growth within a nationally recognized brand.
Job Requirements
- ability to stand during entire shift excluding meal and rest periods
- ability to move and lift 55 pounds
- ability on a consistent basis to bend or twist at the waist and knees
- ability on a consistent basis to communicate effectively with customers, vendors, and other team members
- ability on a consistent basis to perform work activities requiring cooperation and instruction
- ability on a consistent basis to function in a fast-paced environment under substantial pressure
- ability on a consistent basis to maintain attention and concentration for extended periods of time
- ability on a consistent basis to work with minimal supervision
- ability on a consistent basis to report regularly to work and maintain established business hours in order to support the FedEx Office business
Job Qualifications
- high school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
Job Duties
- follows instructions of supervisors and assists other team members in performing store functions
- assists in the training of store team members
- demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
- provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- ensures all customer problems are resolved quickly and to the satisfaction of the customer
- takes complex customer orders using order systems and provides accurate pricing information
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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