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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.00 - $16.00
Work Schedule
Flexible
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Vacation Time
sick leave
Holiday pay
401(k) Plan
Job Description
Chateau Elan Winery & Resort is a distinguished luxury resort nestled within the scenic north Georgia foothills. Established in 1981 with the planting of its vineyards, the property has evolved into a sprawling 3,500-acre destination that offers conference and leisure experiences to its guests. Known for its dedication to superior service and premium quality offerings, Chateau Elan blends the charm of its world-class vineyards with first-rate hospitality amenities including fine dining, spa services, golf courses, and retail outlets. The resort prides itself on its commitment to guest satisfaction, making it a premier choice for travelers seeking an elevated retreat.
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Job Requirements
- High school diploma or equivalent
- basic mathematical skills
- prior customer service experience preferred
- ability to operate point of sale systems
- ability to communicate effectively
- ability to work in confined spaces
- availability to work flexible hours including weekends and holidays
- commitment to providing excellent guest service
- adherence to company attendance policies
Job Qualifications
- Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing
- ability to operate a keyboard and Point of Sale procedures
- ability to effectively deal with and resolve conflict situations such as inaccurate check total
- ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation
- effective verbal and written communication skills
- ability to adapt communication style to suit different audiences such as supervisors, coworkers, and public
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- use a positive and clear speaking voice, listen to, and understand requests
- prepare customers' orders as requested accurately and efficiently
- ring guest check correctly and close the check to the proper method of payment
- ensure guest satisfaction and tactfully negotiate resolution in the event of dissatisfaction
- maintain the highest level of standards for all product preparation
- clean or sanitize work areas, utensils, equipment, service stations, or seating areas
- comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management
- balance house bank at the end of the shift and ensure accountability
- comply with attendance rules and be available to work on a regular basis
- perform any other job-related duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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