Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.00 - $16.00
Work Schedule
Flexible
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Vacation Time
sick leave
Holiday pay
401(k) Plan
Job Description
Chateau Elan Winery & Resort is a distinguished luxury resort nestled within the scenic north Georgia foothills. Established in 1981 with the planting of its vineyards, the property has evolved into a sprawling 3,500-acre destination that offers conference and leisure experiences to its guests. Known for its dedication to superior service and premium quality offerings, Chateau Elan blends the charm of its world-class vineyards with first-rate hospitality amenities including fine dining, spa services, golf courses, and retail outlets. The resort prides itself on its commitment to guest satisfaction, making it a premier choice for travelers seeking an elevated retreat.
Chateau Elan places great value on its team of associates who are integral to the resort's success and reputation. The company emphasizes nurturing and training staff to ensure they deliver exceptional service with enthusiasm and professionalism. They seek individuals with personality, energy, and dedication who are eager to contribute to the resort’s thriving community. The employment opportunity offered is focused on providing outstanding customer service within a hospitality environment, primarily involving guest interaction and maintaining a welcoming, clean, and attractive atmosphere.
This role is ideal for candidates who are passionate about guest services and want to be part of a dynamic team that upholds the highest standards of service and product quality. The position demands effective communication skills, the ability to operate point of sale systems, and a proactive approach to resolving guest issues with tact and diplomacy. The resort also offers various perks—including discounts on hotel stays, spa services, golf, food and beverage, and retail—and access to an exclusive discount program called YouDecide®, which provides employees with negotiated deals on vacation destinations, rental cars, electronic goods, and more.
Chateau Elan promotes diversity and inclusivity, welcoming candidates regardless of whether they meet every qualification perfectly. Military experience is respected and encouraged to apply. Employees benefit from a supportive workplace culture that encourages growth and values associate contributions towards maintaining the resort’s prestigious hospitality standards. Overall, this position offers an enriching, guest-facing career in one of Georgia’s most celebrated resort destinations.
Chateau Elan places great value on its team of associates who are integral to the resort's success and reputation. The company emphasizes nurturing and training staff to ensure they deliver exceptional service with enthusiasm and professionalism. They seek individuals with personality, energy, and dedication who are eager to contribute to the resort’s thriving community. The employment opportunity offered is focused on providing outstanding customer service within a hospitality environment, primarily involving guest interaction and maintaining a welcoming, clean, and attractive atmosphere.
This role is ideal for candidates who are passionate about guest services and want to be part of a dynamic team that upholds the highest standards of service and product quality. The position demands effective communication skills, the ability to operate point of sale systems, and a proactive approach to resolving guest issues with tact and diplomacy. The resort also offers various perks—including discounts on hotel stays, spa services, golf, food and beverage, and retail—and access to an exclusive discount program called YouDecide®, which provides employees with negotiated deals on vacation destinations, rental cars, electronic goods, and more.
Chateau Elan promotes diversity and inclusivity, welcoming candidates regardless of whether they meet every qualification perfectly. Military experience is respected and encouraged to apply. Employees benefit from a supportive workplace culture that encourages growth and values associate contributions towards maintaining the resort’s prestigious hospitality standards. Overall, this position offers an enriching, guest-facing career in one of Georgia’s most celebrated resort destinations.
Job Requirements
- High school diploma or equivalent
- basic mathematical skills
- prior customer service experience preferred
- ability to operate point of sale systems
- ability to communicate effectively
- ability to work in confined spaces
- availability to work flexible hours including weekends and holidays
- commitment to providing excellent guest service
- adherence to company attendance policies
Job Qualifications
- Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing
- ability to operate a keyboard and Point of Sale procedures
- ability to effectively deal with and resolve conflict situations such as inaccurate check total
- ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation
- effective verbal and written communication skills
- ability to adapt communication style to suit different audiences such as supervisors, coworkers, and public
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- use a positive and clear speaking voice, listen to, and understand requests
- prepare customers' orders as requested accurately and efficiently
- ring guest check correctly and close the check to the proper method of payment
- ensure guest satisfaction and tactfully negotiate resolution in the event of dissatisfaction
- maintain the highest level of standards for all product preparation
- clean or sanitize work areas, utensils, equipment, service stations, or seating areas
- comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management
- balance house bank at the end of the shift and ensure accountability
- comply with attendance rules and be available to work on a regular basis
- perform any other job-related duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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