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Retail Assistant Store Manager

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $18.20 - $23.62
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
flu shots
mental health benefits
support programs
Employee assistance program (EAP)
Location events & activities
Recognition & rewards programs
Flexible work schedules
Paid holidays
Paid Time Off
paid parental bonding
adoption reimbursement
fertility treatment discounts
401(k) and Roth savings plans
savings plan employer match
Commuter Benefits
FSA/HSA pre-tax benefits
HSA employer match
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Employee & dependent life and accidental death & dismemberment
Short & Long-Term Disability
medicare concierge services
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charitable giving
Volunteering & mentorship

Job Description

The ODP Corporation is a prominent leader in the retail and business solutions industry, operating through its major brands Office Depot and OfficeMax. As a well-established company, ODP offers a comprehensive range of products and services tailored for businesses, professionals, and consumers. The corporation is known for its integrated business-to-business distribution platform combined with a dynamic omnichannel presence that includes physical retail locations, e-commerce platforms, and an extensive supply chain network. Headquartered in the United States, The ODP Corporation aims to empower its customers to achieve more every day by combining convenience, expertise, and tailored offerings in office supplies, technology, furniture, and business services.

Office Depot is committed to creating a customer-centric shopping and working experience that values innovation, service excellence, and community engagement. The company fosters a workplace culture grounded in its 5C values: Customer, Commitment, Change, Caring, and Creativity. These principles underpin every aspect of the business and are central to driving growth, operational efficiency, and employee development.

The Retail Assistant Store Manager position is a vital role within Office Depot’s operations, designed to lead and support sales and service excellence at the store level. The Assistant Store Manager acts as a key carrier and leader on duty, working directly with the store’s management team to create an engaging and productive environment. This role demands hands-on leadership to build a high-performing team, deliver exceptional customer service, and meet sales targets.

In this full-time role, the Assistant Store Manager will manage a flexible schedule that includes evenings, weekends, and holidays to meet business needs effectively. They take on responsibilities such as opening and closing the store, ensuring security, and maintaining loss prevention standards. Moreover, this position helps in training and coaching associates to develop their sales skills and product knowledge, thus continuously improving the overall customer experience.

The role requires a balance of operational management and sales strategy, including optimizing merchandising standards, processing merchandise efficiently, and identifying areas to boost store profitability. The Assistant Store Manager also acts as a community liaison by engaging local customers and enhancing the store's presence in the neighborhood.

Candidates interested in this position should be passionate about retail sales, leadership, and operational excellence. They should possess advanced selling skills, strong communication abilities, and the capacity to motivate and guide a diverse team. The salary range for this role is $18.20 to $23.62 per hour, subject to adjustments based on location-specific minimum wage laws. The position offers significant career growth opportunities within a respected leader in retail and B2B solutions.

The ODP Corporation also provides a comprehensive benefits package centered around total well-being, including medical, dental, and vision insurance, mental health support, paid time off, retirement savings plans, and community engagement initiatives. This competitive package supports employees' physical, emotional, financial, work-life balance, and community involvement needs.

This Assistant Store Manager role is critical for driving store success by fostering a culture of sales brilliance and customer satisfaction. Joining Office Depot means becoming part of a company that values innovation, inclusivity, and the development of its team members, with opportunities to advance within a large, stable, and well-respected retail organization.

Job Requirements

  • High school diploma or equivalent
  • 1-3 years related experience
  • able to work a flexible schedule including evenings, weekends, and holidays
  • authorized to work in the United States
  • able to perform External Key Carrier responsibilities
  • basic computer skills
  • willing to consent to background checks
  • able to lead and coach a team
  • strong communication skills
  • ability to handle cash and balance daily store operations
  • commitment to customer service and sales excellence

Job Qualifications

  • High school diploma or equivalent
  • Bachelor’s preferred in Business, Marketing, Retail, or related field
  • 1-3 years related experience
  • retail, sales, customer-facing, and/or supervisory experience preferred
  • basic computer skills
  • able to use job-related technology and systems
  • advanced selling skills
  • strong customer focus
  • proven leadership skills
  • able to lead, coach, motivate, and manage conflict
  • strong problem-solving skills
  • time management skills
  • ability to plan, prioritize, and execute
  • excellent verbal and written communication
  • effective collaborator and team player
  • demonstrates business acumen, accountability, and drive for results
  • makes sound decisions
  • positive, engaging, action-oriented, adaptable, and passionate about the brand, products, services, and solutions

Job Duties

  • Partner with the management team to drive memorable customer experiences and client satisfaction
  • ensure the execution of Office Depot selling techniques and sales training across the store
  • foster a sales-focused environment through assisting with the training and development of associates
  • act as a role model for delivering exceptional customer service and product expertise
  • process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards
  • identify areas for process improvement and implement plans to reduce waste and inefficiencies
  • assist the General Manager in providing guidance and effective coaching to associates for improved performance
  • contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives
  • provide guidance, direction, and ongoing training to store associates, including Print Services associates
  • facilitate training sessions on the business model and the holistic service offering for clients/customers
  • observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty
  • regularly exercise independent judgment when providing input to the General Manager on assessing store associates' performance, certification(s), and competencies
  • maintain the safety and security of the building and associates during the absence of other managers
  • perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing
  • ensure regular loss prevention compliance
  • fulfill responsibilities associated with External Key Carrier designation
  • other responsibilities as deemed necessary

Job Criteria

Experience

Mid Level (3-7 years)


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