Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.50 - $21.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
employee discount
401(k) Plan
Career development opportunities
Paid holidays
performance bonuses
Job Description
FedEx Office is a leading provider of retail and business services focused on delivering high-quality customer experiences through a wide range of print, shipping, and business solutions. As a division of FedEx, one of the most recognizable names in the logistics and delivery industry, FedEx Office operates numerous storefronts across the country that cater to individual customers, small businesses, and large corporations alike. The company prides itself on combining state-of-the-art technologies with responsive, expert service to fulfill a diverse set of customer needs – from printing and copying to packaging and shipping. Their commitment to quality and efficiency empowers customers to manage their business tasks with ease and confidence in a professional retail environment.
The role of Store Assistant Manager at FedEx Office is a crucial leadership position that ensures store operations run smoothly while providing an outstanding customer service experience. This full-time employment role commands a focus on operational excellence, team supervision, and process management across production, retail, shipping, delivery, and quality control. The Store Assistant Manager acts as a key support to the Store Manager, stepping in to manage the store in their absence. This role demands hands-on involvement where the individual performs duties similar to all team members as well as oversight responsibilities.
A Store Assistant Manager at FedEx Office is primarily responsible for creating a customer-focused environment across all store areas. This includes supervising and mentoring team members to achieve high standards of customer service and productivity. Responsibilities extend from employee training and development to interviewing and hiring new staff in collaboration with management. The role also oversees the flow of customer service interactions to maintain efficiency and customer satisfaction, ensuring products are delivered timely and meet quality expectations.
This position requires monitoring daily operational metrics and aligning the team’s performance with company goals. The Store Assistant Manager acts as a communication bridge between the Store Manager, team members, and production leads to meet deadlines, resolve disputes, and handle any issues impacting customer experience or business processes. Administrative tasks such as scheduling, payroll management, inventory control, ordering supplies, and ensuring compliance with company policies are integral to this role.
FedEx Office supports a quality-driven culture where continuous improvement and application of quality science are valued. The Assistant Manager is encouraged to contribute ideas to optimize store operations, reduce costs, and enhance profitability. Essential functions include the ability to stand and work during entire shifts, lift goods weighing up to 55 pounds, and maintain effective communication within a fast-paced retail environment. The company offers equal employment opportunities and reasonable accommodations, further emphasizing its inclusive workplace culture.
Overall, the Store Assistant Manager position at FedEx Office is ideal for a proactive retail leader with supervisory experience who excels in customer service, team development, and operational management. This role offers a chance to grow professionally within a reputable global brand while making a tangible impact on customer satisfaction and store success.
The role of Store Assistant Manager at FedEx Office is a crucial leadership position that ensures store operations run smoothly while providing an outstanding customer service experience. This full-time employment role commands a focus on operational excellence, team supervision, and process management across production, retail, shipping, delivery, and quality control. The Store Assistant Manager acts as a key support to the Store Manager, stepping in to manage the store in their absence. This role demands hands-on involvement where the individual performs duties similar to all team members as well as oversight responsibilities.
A Store Assistant Manager at FedEx Office is primarily responsible for creating a customer-focused environment across all store areas. This includes supervising and mentoring team members to achieve high standards of customer service and productivity. Responsibilities extend from employee training and development to interviewing and hiring new staff in collaboration with management. The role also oversees the flow of customer service interactions to maintain efficiency and customer satisfaction, ensuring products are delivered timely and meet quality expectations.
This position requires monitoring daily operational metrics and aligning the team’s performance with company goals. The Store Assistant Manager acts as a communication bridge between the Store Manager, team members, and production leads to meet deadlines, resolve disputes, and handle any issues impacting customer experience or business processes. Administrative tasks such as scheduling, payroll management, inventory control, ordering supplies, and ensuring compliance with company policies are integral to this role.
FedEx Office supports a quality-driven culture where continuous improvement and application of quality science are valued. The Assistant Manager is encouraged to contribute ideas to optimize store operations, reduce costs, and enhance profitability. Essential functions include the ability to stand and work during entire shifts, lift goods weighing up to 55 pounds, and maintain effective communication within a fast-paced retail environment. The company offers equal employment opportunities and reasonable accommodations, further emphasizing its inclusive workplace culture.
Overall, the Store Assistant Manager position at FedEx Office is ideal for a proactive retail leader with supervisory experience who excels in customer service, team development, and operational management. This role offers a chance to grow professionally within a reputable global brand while making a tangible impact on customer satisfaction and store success.
Job Requirements
- High school diploma or equivalent education
- One or more years of related experience
- Prior supervisory experience preferred
- Ability to stand during entire shift excluding breaks
- Ability to move and lift 55 pounds
- Ability to bend and twist at waist and knees consistently
- Ability to communicate effectively with customers, vendors, and team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function under pressure in fast-paced environment
- Ability to maintain attention and concentration for extended periods
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours
Job Qualifications
- High School diploma or equivalent education
- One or more years of related experience
- Prior supervisory experience preferred
- Ability to communicate effectively with customers, vendors, and team members
- Skill in providing feedback and coaching to team
- Capacity to function in a fast-paced retail environment
- Knowledge of company policies and procedures
- Ability to manage multiple operational tasks simultaneously
Job Duties
- Lead a store business unit focusing on creating a positive customer experience
- Assist in supervision and oversight of all team members and business operations
- Monitor and facilitate production, retail, pick-up, delivery, shipping and quality control processes
- Manage store in the absence of the Store Manager
- Perform all functions normally performed by team members
- Demonstrate consultative behaviors to ensure expert service delivery
- Resolve customer disputes and complaints timely
- Create and manage customer flow processes to improve service experience
- Provide training and development to team members
- Interview job applicants and assist in hiring
- Coach and counsel team members on performance
- Maintain communication with Store Lead Consultant and production team
- Oversee shipping related services and activities
- Communicate goals, performance metrics and company initiatives
- Comply with and enforce company policies and procedures
- Assist in payroll review and daily POS close out
- Perform scheduling, payroll management, training compliance, ordering and inventory control
- Perform other administrative duties as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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