Restaurant Technology Manager

Columbus, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $80,000.00 - $90,000.00

Benefits

energetic collaborative and positive work environment

competitive pay

Paid vacation and sick time

Medical insurance

Dental Insurance

Vision Insurance

Flexible spending account

Dependent care spending account

weekly pay through direct deposit

401(k) with employer match after 12 months of service

Job Description

Wings Over is a well-established restaurant company renowned for its dedication to providing the best crispy chicken wings and hand-breaded tenders with over 20 years of experience in the food industry. The company prides itself on creating gold standard experiences that leave customers happier than before they interacted with the brand. Wings Over fosters an energetic and collaborative work environment that emphasizes positivity, integrity, and accountability while maintaining a strong commitment to its mission and values. As an equal opportunity employer, Wings Over values diversity and inclusiveness, ensuring a welcoming atmosphere for all employees.

The Restaurant Technology Manager ... Show More

Job Requirements

Associate's degree in computer science or equivalent experience
2+ years experience in restaurant support in fast-casual or quick-service environments
strong knowledge of modern POS systems including Toast, Brink, and Qu
experience with third-party delivery integrations and mobile ordering solutions
demonstrated ability to manage tech rollouts, vendor relationships, and field support
experience with system administration, network setup, and hardware troubleshooting
highly organized and adaptable
excellent communication and self-motivation skills
ability to travel occasionally to restaurant locations
availability during extended or non-standard hours for critical system issues
participation in rotating on-call schedule
ability to sit for prolonged periods working on a computer
ability to lift 35 pounds

Job Qualifications

Associate's degree in computer science or equivalent experience
2+ years of experience in restaurant technology support, preferably in fast-casual or quick-service settings
strong knowledge of modern POS systems such as Toast, Brink, and Qu
experience with third-party delivery integrations and mobile ordering solutions
demonstrated ability to manage technology rollouts, vendor relationships, and field support
experience in system administration, network setup, and hardware troubleshooting
excellent communication skills
self-motivated with strong organizational skills
ability to travel occasionally for technology deployment and new store openings
willingness to participate in a rotating on-call schedule

Job Duties

Troubleshoot and resolve technical issues involving POS systems, KDS screens, networking, phone systems, and online ordering platforms
support field and franchise locations by collaborating with the IT team to ensure smooth day-to-day operations
optimize and evolve IT standard operating procedures to improve efficiency and consistency across all locations
research and evaluate new restaurant technologies that can enhance guest experiences, streamline operations, or reduce costs
collaborate with marketing and operations teams to plan and execute tech solutions for major promotions
coordinate with vendors to prepare and stage systems for new store openings and perform onsite installation and configuration of technology
lead with purpose by demonstrating integrity, accountability, and passion for the company’s mission and values
flexibly assist with other technology-related projects and initiatives as needed

Job Location

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