Restaurant Supervisor

Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $43,000.00 - $60,700.00

Work Schedule

Flexible

Benefits

weekly pay

performance bonuses

Shake Shack Meal Discounts

Corporate discounts

Medical insurance

Dental Insurance

Vision Insurance

Employer Paid Life Insurance

Employer paid disability insurance

401k plan with company match

Paid Time Off

Paid parental leave

Employee assistance program

Pre-tax commuter benefits

Pre-tax parking benefits

flexible spending accounts

Dependent care accounts

Development and growth opportunities

Job Description

Shake Shack is a renowned hospitality company that has rapidly grown from its origins as a hot dog cart in New York City’s Madison Square Park to become one of the fastest-growing restaurant brands globally. Founded by Danny Meyer, a respected figure in the culinary world and CEO of Union Square Hospitality Group, Shake Shack combines high-quality food with exceptional customer service. Its mission is to Stand For Something Good in all it undertakes, focusing on delivering unforgettable experiences not just for its guests but also for the communities it serves. The company emphasizes a people-first approach, fostering a work environment where employees are valued, mentored, and empowered to grow both personally and professionally. Shake Shack offers continuous learning opportunities, hands-on mentorship, and a collaborative, inclusive culture known as the #ShackFam, where team members are encouraged to share ideas and have fun while working towards shared goals.

The Restaurant Manager role at Shake Shack involves overseeing daily restaurant operations to ensure the delivery of superior service and guest satisfaction. This position is pivotal in training, motivating, and leading a team to perform at the highest level of hospitality while promoting the Shake Shack brand within the local community. The manager must execute plans to engage customers and build lasting connections, ensure compliance with health and safety standards, and maintain operational excellence in a high-volume, fast-paced setting. The role requires a blend of leadership, coaching skills, and business acumen, including financial oversight and personnel management. With a focus on fostering excellence through motivation and development, the Restaurant Manager plays a key role in maintaining Shake Shack’s reputation for quality and service. This is an excellent opportunity for professionals seeking a dynamic, rewarding career in the hospitality industry with a company dedicated to doing the right thing for its employees, guests, and communities.

Job Requirements

2-3 years of restaurant management experience in a high-volume, fast-paced restaurant setting
Knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
Aptitude for leading, coaching, and driving excellence
Understanding of financial aspects of business operations
Food handler certification preferred
Willingness to work flexible hours

Job Qualifications

2-3 years of restaurant management experience in a high-volume, fast-paced restaurant setting
Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
Must exhibit an aptitude for leading, coaching, and driving excellence at every level
Understanding of financial aspects of business operations
Food handler certification, preferred
Willingness to work flexible hours

Job Duties

Manage daily restaurant operations to ensure superior service and guest satisfaction
Train team members on all aspects of the Shack operations
Motivate and manage team members to provide highest level of hospitality
Demonstrate leadership with a focus on coaching and achieving excellence
Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
Ensure compliance with sanitation and safety regulations