Restaurant Supervisor

Milwaukee, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $44,200.00 - $62,400.00

Work Schedule

Flexible

Benefits

weekly pay

performance bonuses

Shake Shack Meal Discounts

Corporate discounts

Medical insurance

Dental Insurance

Vision Insurance

Employer Paid Life Insurance

Disability insurance

401k plan with company match

Paid Time Off

Paid parental leave

Employee assistance program

Pre-tax commuter benefits

flexible spending accounts

Dependent care accounts

development opportunities

Job Description

Shake Shack is a renowned hospitality brand that originated from a humble hot dog cart in New York City's Madison Square Park. Founded by Danny Meyer, a leader in the hospitality industry and CEO of Union Square Hospitality Group, Shake Shack has grown into one of the fastest expanding and most beloved food service companies. The company prides itself on its commitment to quality food and exceptional hospitality, standing firmly by its mission to 'Stand For Something Good.' This ethos extends beyond food service to fostering a supportive and inclusive environment for its employees, guests, and communities around the locations it serves. Shake Shack has become synonymous with not only serving delicious and responsibly sourced burgers and shakes but also with putting their people first, emphasizing employee development and community contribution. The company promotes a vibrant work culture where diversity and collaboration thrive, making it a highly sought-after employer in the hospitality sector.

The role of Restaurant General Manager at Shake Shack is a dynamic opportunity designed for an experienced leader passionate about the fast-paced restaurant environment. This position involves managing all aspects of restaurant operations, from overseeing team members and managing inventories to ensuring top-tier quality, safety, and compliance with health regulations. The General Manager plays a crucial role in driving the restaurant's financial success by meeting budgetary and profitability targets while upholding Shake Shack's renowned standards of excellent service and hospitality. In addition to leadership in daily operations, the General Manager is responsible for implementing company policies and promoting the Shake Shack brand through community engagement and local events. This position necessitates a leader who excels in coaching and developing team members, fostering a positive and motivating workplace. Commitments include strategic planning, payroll, scheduling, and quality control, all aimed at ensuring exceptional guest experiences and efficient, profitable restaurant management. This job is ideal for someone who thrives in a fast-paced, high-volume environment and is eager to grow alongside a respected hospitality brand that values integrity, inclusivity, and innovation. The position offers the chance to make a lasting impact not only on the restaurant itself but also on the broader community and the brand’s ongoing legacy.

Job Requirements

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
Working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes and security
Ability to learn and train others on all aspects of the Shack operations
Demonstrated ability to champion hospitality and motivate team members
Strong leadership skills with a focus on coaching and achieving excellence
Knowledgeable in all financial aspects of business operations
Minimum 3 years of P&L responsibilities
Food handler certification preferred
Willingness to work flexible hours

Job Qualifications

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
Working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes and security
Ability to learn and train others on all aspects of the Shack operations
Demonstrated ability to champion hospitality and motivate team members
Strong leadership skills with a focus on coaching and achieving excellence
Knowledgeable in all financial aspects of business operations
Minimum 3 years of P&L responsibilities
Food handler certification preferred
Willingness to work flexible hours

Job Duties

Lead, coach and develop team members
Manage inventory, quality and safety protocols
Meet and exceed financial and profitability goals by managing budget
Maintain top-notch standards of excellence and hospitality
Drive sales and profits while developing people
Implement company policies, procedures and strategies to promote effective local and state health and safety code compliance
Manage payroll and scheduling
Promote the brand in the local community through word-of-mouth and restaurant events