Restaurant Supervisor

Kimpton Hotel Monaco Pittsburgh is a distinguished boutique hotel that stands at the crossroads of rich history and modern hospitality. Nestled in the historic James H. Reed building, originally built in 1903, the hotel features 248 rooms that boast a unique blend of old-world architecture and bold, whimsical interiors. This vibrant hotel is located in a city known for its creative revival, making it Pittsburgh's fearless answer to boutique hospitality. The establishment is part of Marcus Hotels & Resorts, a division of The Marcus Corporation, which has a legacy of over 60 years dedicated to operational and service excellence. Marcus Hotels & Resorts is recognized for its distinctive properties that offer guests unique character and style, setting high standards in the hospitality industry. The company is committed to fostering an inclusive workplace culture where individuality is celebrated, personal growth is encouraged, and every moment counts. Their values of Be Yourself, Lead Yourself, and Make It Count create a vibrant and supportive environment for passionate professionals in hospitality.

The role of Front-of-House Supervisor at Kimpton Hotel Monaco Pittsburgh is a dynamic and integral position focused on elevating the guest dining experience within the hotel's restaurant. This position plays a crucial leadership role in managing the front-of-house team to ensure a seamless, high-quality service experience for guests. The supervisor will work closely with restaurant management to craft exciting and innovative dining experiences, emphasizing personalized guest interactions and memorable service delivery. A core aspect of this role includes leading service education through daily briefings, staff training programs, and ongoing development seminars to maintain excellence in service etiquette and product knowledge. The supervisor advocates for the restaurant, creating personal guest experiences and developing strong relationships that encourage repeat visits. Responsibilities extend to working with kitchen staff and management to ensure food quality and presentation meet high standards, managing cost control with a focus on sales and payroll budgeting, and overseeing restaurant cleanliness and maintenance. The role requires actively participating in employee management, including interviewing, hiring, training, evaluating, coaching, and rewarding team members to foster a motivated and efficient workforce. Flexibility in schedule, strong communication skills, and a passion for hospitality are essential to succeed in this fast-paced and rewarding environment. The position is designed for those who are highly motivated, can prioritize tasks effectively, and are ready to bring creativity and excellent leadership to a guest-focused team. Overall, this is an excellent opportunity for hospitality professionals looking to grow their careers within a supportive and innovative setting that values genuine guest connections and personal development.