Restaurant Supervisor

Margaritaville and Landshark is a renowned hospitality establishment known for creating a warm and inviting atmosphere where guests from all walks of life come together to enjoy an unforgettable experience. As part of the larger Margaritaville brand, which is famous worldwide for delivering a fun, tropical, and escapism-filled environment, Margaritaville and Landshark has successfully positioned itself as a premier destination for food, drinks, entertainment, and relaxation. The establishment is a vibrant and lively venue that prides itself on excellent customer service and a strong emphasis on maintaining a positive work culture for its staff members. The company is highly regarded for its competitive wage offerings, comprehensive benefits packages, and numerous opportunities for career advancement. This reputation is reflected in employee satisfaction rates, with 90 percent of team members expressing a strong love for their job and 92 percent being proud to work for Margaritaville and Landshark. The role advertised is focused on maintaining the highest levels of guest and staff member satisfaction while assisting with the day-to-day operations of the venue. The position offers a competitive hourly rate of $20 to $25 and requires a dedicated individual who thrives in a fast-paced, customer-focused environment. Responsibilities include ensuring that guests receive superior quality products that meet specifications, leading daily shift meetings, and training new staff members within the department. The role also involves significant collaboration with management to motivate, develop, coach, and counsel staff members, fostering an environment where the proper level of service is consistently provided. Maintaining close contact with guests during their meals to ensure satisfaction and consistent service is a key part of the job, as well as monitoring inventory levels and assisting with labor controls and staff assignments. Additional duties include handling staff issues, authorizing appropriate check discounts or comps when necessary, upholding service efficiency standards, sanitation, and training protocols, and helping with the opening and closing responsibilities of the venue. The position requires a thorough knowledge of company products and current happenings, effective guest communication, and the ability to establish rapport with guests through personalized interactions. Safety and responsible alcohol service policies are strictly adhered to, with managers expected to maintain venue operations during emergency situations unless otherwise directed by senior management or local authorities. The role is integral to ensuring that Margaritaville and Landshark delivers an exceptional and consistently high-quality experience to all visitors, maintaining its status as a top employer in the hospitality sector while supporting a vibrant and enthusiastic team environment.