Restaurant Shift Manager

Orlando, FL, USA|

Job Overview

Benefits

weekly pay

performance bonuses

Medical insurance

Dental Insurance

Vision Insurance

flexible spending accounts

supplemental life insurance

short-term disability

401(k) plan with Company Match

Paid Time Off

Sick Time

Paid parental leave

Employer assistance program

Commuter Benefits

Employee Discounts

Charitable opportunities

Employee Resource Groups

Career development opportunities

Job Description

Shake Shack is a rapidly growing hospitality brand renowned for its commitment to quality, community, and exceptional service. Founded from humble beginnings as a hot dog cart in New York City’s Madison Square Park by Danny Meyer, Founder and CEO of Union Square Hospitality Group, Shake Shack has evolved into a celebrated global restaurant chain that cherishes its roots in fine dining and community giving. The company’s mission is to Stand For Something Good, ensuring that every decision and service embodies integrity, kindness, and community care. Shake Shack places a strong emphasis on its people, fostering a work environment that prioritizes learning, inclusivity, mentorship, and personal growth. This culture encourages employees to make meaningful contributions to the business and the neighborhoods they serve.

This role is for a leadership position within Shake Shack’s team-oriented fast-paced restaurant environment. The primary focus is to manage the flow of service during shifts, directing the team to achieve the highest standards of safety, cleanliness, quality, and efficiency. The position involves leadership responsibilities such as building and guiding a high-performing hourly team, contributing to operational functions like purchasing, receiving, and inventory management, and engaging in recruitment and employee relations activities. This role offers an exciting opportunity to develop leadership skills in one of the hospitality industry’s most dynamic brands, with accessibility to continuous training, career development, and the chance to make a significant impact within both the restaurant and its local community. The position is designed for energetic, solution-oriented candidates with at least one year of restaurant leadership experience and strong communication skills who are passionate about delivering outstanding guest experiences while supporting their teammates' success and growth.

Job Requirements

high school diploma or equivalent
at least 1 year of restaurant leadership experience supervising a team
valid food safety certification required by local jurisdiction
strong problem solving skills
excellent written and verbal communication skills
ability to work flexible hours including weekends and holidays
ability to lead and motivate a diverse team
basic knowledge of purchasing, receiving, and inventory processes

Job Qualifications

at least 1 year of restaurant leadership experience supervising a team
current food safety certification according to local jurisdiction
strong problem solving skills
effective communication skills both written and verbal
ability to work in a fast-paced environment
leadership skills with the capability to motivate team members
understanding of operational support functions

Job Duties

manage the flow of service and direct the work of team members on a shift to ensure the highest levels of safety, cleanliness, quality, and speed
help build and lead high performing team of hourly team members
assist with operational support functions such as purchasing, receiving, inventory
participate in applicant interviews and assist with employee relations
maintain compliance with food safety standards
facilitate communication between management and team members
promote a positive and inclusive work environment