Restaurant Shift Manager

Shake Shack is a renowned hospitality brand that originated in New York City’s Madison Square Park as a humble hot dog cart. Founded by Danny Meyer, the Founder and CEO of Union Square Hospitality Group and author of the celebrated book Setting the Table, Shake Shack has grown into one of the fastest-growing and most beloved restaurant chains worldwide. The company is dedicated to serving high-quality food with outstanding hospitality, reflecting its roots in fine dining and community service. With a strong commitment to doing the right thing, Shake Shack actively supports the neighborhoods it serves and fosters a culture where employees, referred to as #ShackFam, are empowered, mentored, and given opportunities to grow within the company. The brand prides itself on a positive work environment where every team member’s contribution is valued, thus driving the company’s mission to Stand For Something Good in all aspects of its business.

Located in Raleigh, North Carolina, at 2010 Clark Avenue in the Village District, Shake Shack is currently seeking a Shift Manager to join their dynamic team. This full-time position offers the chance to be a vital part of the restaurant’s operations, ensuring the delivery of exceptional guest experiences while maintaining the highest standards of safety, cleanliness, quality, and operational speed. As a Shift Manager, you will be responsible for managing the flow of service during your shift and leading a team of hourly Team Members to perform at their best. This role involves hands-on leadership, coaching, and mentoring to foster a high-performing work environment.

Additionally, the Shift Manager may assist with various operational support functions such as purchasing, receiving, and inventory management. You will also participate in hiring activities by interviewing applicants and help maintain positive employee relations. This role demands strong problem-solving abilities, effective communication skills, and a commitment to upholding food safety standards consistent with local jurisdiction requirements.

Working at Shake Shack means you are part of a company that takes care of its team members through comprehensive benefits and supportive policies. This role offers weekly pay, performance bonuses tied to achieving specific goals, and access to medical, dental, and vision insurance options. Additional benefits include flexible spending accounts, supplemental life insurance, short-term disability coverage, and a 401(k) plan with company match. Paid time off, sick leave, and parental leave further ensure a healthy work-life balance. Employees also benefit from commuter programs, exclusive corporate discounts, meal discounts, charitable giving opportunities, employee resource groups, and continuous career development opportunities in a growing organization.

Shake Shack is an Equal Opportunity Employer committed to fair hiring practices, considering all qualified applicants regardless of protected characteristics such as race, color, national origin, religion, age, disability, gender identity, sexual orientation, and more. By joining Shake Shack as a Shift Manager, you will be stepping into a nurturing, inclusive role where your leadership helps shape memorable customer experiences and contributes to the ongoing success of a beloved hospitality brand. This position requires dedication, people-first management, and a passion for excellence that aligns with Shake Shack’s mission to Stand For Something Good.