Shake Shack logo

Restaurant Shift Manager

Job Overview

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Employment Type

Full-time
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Benefits

weekly pay
performance bonuses
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
supplemental life insurance
short-term disability
401(k) plan with Company Match
Paid Time Off
Paid parental leave
Employer assistance program
Commuter Benefits
Corporate discounts
meal discounts
Charitable opportunities
Employee Resource Groups
Career development opportunities

Job Description

Shake Shack is a renowned hospitality company that began as a humble hot dog cart in New York City's Madison Square Park. Founded by Danny Meyer, the visionary behind the Union Square Hospitality Group, Shake Shack has blossomed into one of the fastest-growing hospitality brands in the United States. Its story is rooted deeply in community, quality, and hospitality. From its inception, all proceeds from the original cart were donated to park beautification, embodying a commitment to giving back to the community that continues today. Shake Shack serves high-quality food with exceptional hospitality, emphasizing a positive work environment where team members feel valued and empowered to make a difference.

As part of this vibrant and forward-thinking company, the role of Shift Manager at the Shake Shack location in Dallas, TX, offers a unique opportunity to lead and inspire. This full-time position is focused on managing daily operations, ensuring a smooth and efficient customer experience, and fostering a team environment that prioritizes safety, cleanliness, quality, and speed. The Shift Manager acts as a key leader on the floor, responsible for overseeing team members during shifts, building high-performing teams, and supporting operational duties such as purchasing, receiving, and inventory management. Supervisory tasks also include participating in applicant interviews and assisting with employee relations, making this role pivotal in both staff development and operational success.

Shake Shack is committed to investing in their employees, offering hands-on mentorship, ongoing training, and significant career growth opportunities within a fun and inclusive workplace. Being a member of the #ShackFam means having access to a supportive community that encourages learning and professional development while contributing positively to the business and local communities. Applicants for this position should anticipate working in a dynamic hospitality environment that values diversity, equal employment opportunities, and stands firmly in its mission to 'Stand For Something Good.' The company provides comprehensive benefits, including weekly pay, performance bonuses, medical, dental, and vision insurance, and flexible spending accounts, underscoring its dedication to the well-being of its team members. By joining Shake Shack as a Shift Manager, individuals take on a leadership role that allows them to create memorable guest experiences and have a tangible impact on the success and culture of the restaurant.

Job Requirements

  • High school diploma or equivalent
  • At least 1 year of restaurant leadership experience supervising a team
  • Food safety certification according to local jurisdiction
  • Strong problem solving skills
  • Effective communication skills both written and verbal

Job Qualifications

  • At least 1 year of restaurant leadership experience supervising a team
  • Food safety certification according to local jurisdiction
  • Strong problem solving skills
  • Effective communication skills both written and verbal

Job Duties

  • Manage the flow of service and direct the work of team members on a shift to ensure the highest levels of safety, cleanliness, quality, and speed
  • Help build and lead high performing team of hourly Team Members
  • Assist with operational support functions such as purchasing, receiving, and inventory management
  • Participate in applicant interviews
  • Assist with employee relations

Job Criteria

Experience

Mid Level (3-7 years)


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