Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
free meals on shift
50% off meals off shift
flexible schedule
Early Access to Pay
Paid training
Opportunities to Advance
Recognition Program
Employee Referral Program
401(k) with employer match
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Employer Paid Life Insurance
Job Description
Zaxbys is a fast-growing restaurant chain that prides itself on being more than just a place to eat. It is widely recognized as a fun and friendly environment where guests can enjoy great food while spending quality time with friends. For team members, Zaxbys is known as an excellent workplace that fosters personal and professional growth, providing an inclusive atmosphere and supportive culture. The company is committed to delivering outstanding guest experiences by combining quality food with exceptional customer service. Zaxbys is currently expanding its team and offers competitive pay ranging from $16.00 to $18.00 per hour, alongside various benefits and opportunities for advancement.
The role of a Shift Leader at Zaxbys is crucial to the seamless execution of daily operations within the restaurant. Shift Leaders are responsible for managing people, processes, and products to ensure a smooth and efficient shift. They play an essential leadership role by setting shift goals, delegating tasks, coaching and mentoring team members, and maintaining high standards in food safety, product quality, service, and cleanliness. Shift Leaders are also accountable for responding promptly and respectfully to guests’ needs and complaints, creating a positive work environment, and fostering a culture of recognition and high performance.
This role requires excellent organizational and leadership skills, a strong focus on team development, and the ability to maintain compliance with all company policies and regulatory standards. Shift Leaders engage in a variety of operational activities such as supervising food preparation and inventory management, ensuring adherence to food safety protocols, maintaining accurate records, and collaborating closely with the management team to monitor progress towards organizational goals. They must prioritize both guest satisfaction and team morale, taking an active role in motivating employees and addressing any performance concerns.
Zaxbys supports its Shift Leaders with comprehensive training programs, including the Shift Leader Development Plan and Food Safety Certification. The work schedule is flexible and designed to accommodate various availability, including days, nights, weekends, and holidays, making it suited for individuals seeking part-time or full-time employment with predictable earning potential. Beyond competitive rates, the company offers free meals on shift, 50% off meals off shift, paid training, early access to pay features, and a pathway to career advancement. Full-time employees have access to additional benefits such as medical, dental, and vision insurance, short-term and long-term disability coverage, employer-paid life insurance, and participation in a 401(k) retirement plan with employer matching options.
By joining Zaxbys as a Shift Leader, candidates become part of a dynamic and supportive environment where their leadership skills can thrive, and their contributions directly impact the quality and success of the restaurant. This role is ideal for individuals who enjoy leading teams in hospitality, take pride in delivering exceptional guest service, and are committed to upholding high standards while fostering a positive and engaging workplace.
The role of a Shift Leader at Zaxbys is crucial to the seamless execution of daily operations within the restaurant. Shift Leaders are responsible for managing people, processes, and products to ensure a smooth and efficient shift. They play an essential leadership role by setting shift goals, delegating tasks, coaching and mentoring team members, and maintaining high standards in food safety, product quality, service, and cleanliness. Shift Leaders are also accountable for responding promptly and respectfully to guests’ needs and complaints, creating a positive work environment, and fostering a culture of recognition and high performance.
This role requires excellent organizational and leadership skills, a strong focus on team development, and the ability to maintain compliance with all company policies and regulatory standards. Shift Leaders engage in a variety of operational activities such as supervising food preparation and inventory management, ensuring adherence to food safety protocols, maintaining accurate records, and collaborating closely with the management team to monitor progress towards organizational goals. They must prioritize both guest satisfaction and team morale, taking an active role in motivating employees and addressing any performance concerns.
Zaxbys supports its Shift Leaders with comprehensive training programs, including the Shift Leader Development Plan and Food Safety Certification. The work schedule is flexible and designed to accommodate various availability, including days, nights, weekends, and holidays, making it suited for individuals seeking part-time or full-time employment with predictable earning potential. Beyond competitive rates, the company offers free meals on shift, 50% off meals off shift, paid training, early access to pay features, and a pathway to career advancement. Full-time employees have access to additional benefits such as medical, dental, and vision insurance, short-term and long-term disability coverage, employer-paid life insurance, and participation in a 401(k) retirement plan with employer matching options.
By joining Zaxbys as a Shift Leader, candidates become part of a dynamic and supportive environment where their leadership skills can thrive, and their contributions directly impact the quality and success of the restaurant. This role is ideal for individuals who enjoy leading teams in hospitality, take pride in delivering exceptional guest service, and are committed to upholding high standards while fostering a positive and engaging workplace.
Job Requirements
- Must be 18 years of age or older
- Must have reliable transportation
- Available to work 9 to 28 hours per week
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Successful completion of background check
- Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
- Leadership experience preferred
Job Qualifications
- Must be 18 years of age or older
- Must have reliable transportation
- Available to work 9 to 28 hours per week
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Successful completion of background check
- Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
- Leadership experience preferred
Job Duties
- Complete all training requirements including Zaxbys Shift Leader Development Plan
- Food safety certification
- Any additional training required by Zax LLC
- Creates a culture of high-performance and trains and coaches team members to meet all company standards
- Mentor, coach and develop team members and communicate performance concerns to your General Manager
- Prioritizes the guest and team member experience and resolves complaints and concerns in friendly and respectful manner
- Create and maintain a positive culture and healthy team morale through recognition and leading by example
- Communicates shift goals and motivates team members to meet goals and perform to their highest ability level
- Delegates tasks to team members and supervises performance during a shift
- Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
- Ensure service, product quality, and cleanliness standards are consistently upheld
- Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
- Receives and reconciles truck deliveries, ensures product is properly stocked, and completes daily inventory counts
- Manages food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
- Tracks food safety and quality throughout the shift and ensures guests receive accurate orders that meet company standards and guests’ satisfaction
- Plans shift duties and ensures opening and closing duties are complete
- Collaborates with management team to develop goals and reports back to management on goal progress
- Ensure processes, policies, and procedures are properly followed throughout daily operations
- Follows company cash management policies
- Maintain compliance with federal, state, and local laws and guidelines
- Utilize management tools and keep neat, accurate, and current records
- Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
- Ensure the team works safely and follows all safety guidelines and procedures
- Immediately report all human resources and risk management concerns to your General Manager and District Manager
- Escalate other concerns to your supervisor when appropriate
- All other duties necessary to ensure restaurant operations function properly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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