Restaurant Shift Leader (Full-Time)

Douglasville, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $15.00 - $17.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Recognition Program

Employee Referral Program

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a well-established fast-casual restaurant chain famous for its chicken wings, fingers, sandwiches, and salads. Rapidly growing across multiple states, Zaxbys is committed to providing not only delicious food but also a vibrant, friendly atmosphere that encourages guests to enjoy their dining experience with friends and family. Known for its high-quality products and outstanding customer service, Zaxbys prides itself on being more than just a dining venue — it's a place to have fun, connect, and create memorable moments. The company values its team members highly, offering an engaging work environment where employees feel part of a larger family that supports personal and professional growth. Zaxbys is hiring Shift Leaders who play a pivotal role in maintaining the excellence of daily operations at their restaurants.

Shift Leaders at Zaxbys are entrusted with overseeing the people, processes, and products during each shift to ensure seamless restaurant functioning. They set clear shift goals, delegate tasks effectively, and maintain high standards in customer service, food quality, and cleanliness. This role demands a leader who can motivate and coach team members by fostering a positive and inclusive culture that encourages high performance. A Shift Leader is the frontline manager during a shift, responsible for troubleshooting challenges, resolving guest concerns with courtesy, and ensuring team morale remains strong. They are expected to enforce operational standards and comply with all company policies and legal requirements, ensuring a safe and welcoming environment for both guests and employees. This role offers a competitive hourly wage between $15.00 and $17.00, along with an extensive benefits package that promotes overall well-being. The position is ideal for individuals who thrive in dynamic settings, enjoy working with people, and aspire to grow within the fast-paced restaurant industry. Zaxbys provides paid training, flexible schedules, and opportunities for advancement, making it an excellent place to build a rewarding career. Working as a Shift Leader at Zaxbys not only places you at the heart of a great team-oriented culture but also empowers you to help shape the guest experience and contribute to the restaurant's long-term success.

Job Requirements

Must be 18 years of age or older
Must have reliable transportation
Available to work a minimum of 5 days and 32 to 40 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Leadership experience preferred

Job Qualifications

Must be 18 years of age or older
Must have reliable transportation
Available to work a minimum of 5 days and 32 to 40 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, any additional training required by Zax LLC
Create a culture of high-performance and train and coach team members to meet all company standards
Mentor, coach and develop team members and communicate performance concerns to your General Manager
Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
Delegate tasks to team members and supervise performance during a shift
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Ensure service, product quality, and cleanliness standards are consistently upheld
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guests’ satisfaction
Plan shift duties and ensure opening and closing duties are complete
Collaborate with management team to develop goals and report back to management on goal progress
Ensure processes, policies, and procedures are properly followed throughout daily operations
Follow company cash management policies
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly