Restaurant Shift Leader (Full-Time)

Five Forks, SC, USA|Onsite

Job Overview

Employment Type

Temporary

Full-time

Part-time

Hourly

Compensation

Hourly

Range $17.00 - $18.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Recognition Program

Employee Referral Program

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a well-established fast-casual restaurant chain known for delivering an exceptional dining experience centered around quality food and a fun, welcoming atmosphere. As a company, Zaxbys places a strong emphasis on community and team spirit, making it more than just a place where customers enjoy tasty meals but also a place where they can have fun and spend meaningful time with friends and family. With a rich history of fostering positive guest experiences, Zaxbys has built a reputation for maintaining high standards in food quality, customer service, and workplace culture.

Zaxbys is currently expanding its team and is inviting passionate individuals to join as Shift Leaders. This role offers an excellent hourly wage ranging from $17.00 to $18.00, along with a training completion bonus of $750 paid in two installments. As a Shift Leader at Zaxbys, you will play a pivotal role in overseeing the daily operations, ensuring that each shift runs smoothly and efficiently. Your responsibilities will encompass not just managing the restaurant operations but also leading and developing a strong team dedicated to delivering outstanding guest experiences.

The Shift Leader will be instrumental in setting shift goals, delegating tasks, and ensuring all processes align with company policies and standards. You will act as a mentor and coach to team members, fostering a positive work environment that promotes high performance and teamwork. This role requires a balance of leadership skills and hands-on operational management, from managing food safety and quality to resolving guest complaints with professionalism and empathy.

Working at Zaxbys offers numerous benefits, including free meals during shifts and 50% off meals when off shift, a flexible work schedule, early access to pay, and paid training. There are also clear opportunities for career advancement within the company, allowing growth for those who demonstrate leadership and commitment. Zaxbys supports its team members with comprehensive benefits such as medical, dental, and vision insurance, disability insurance, employer-paid life insurance, and a 401(k) plan with employer match, ensuring employees are well cared for both on and off the job.

This position demands an individual who is reliable, organized, and has excellent interpersonal skills. Leadership experience is preferred, and the ability to manage multiple tasks and prioritize the guest and team member experience is crucial. Shift Leaders are expected to maintain compliance with all company guidelines and legal requirements while actively contributing to a safe and positive work environment. If you are enthusiastic about leading a team towards achieving operational excellence and delivering top-tier customer service, Zaxbys offers a rewarding career opportunity where you can make a significant impact and grow professionally.

Job Requirements

Must be 18 years of age or older
must have reliable transportation
available to work a minimum of 5 days and 32 to 40 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
leadership experience preferred

Job Qualifications

Must be 18 years of age or older
must have reliable transportation
available to work a minimum of 5 days and 32 to 40 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, any additional training required by Zax LLC
create a culture of high-performance and train and coach team members to meet all company standards
mentor, coach and develop team members and communicate performance concerns to your General Manager
prioritize the guest and team member experience and resolve complaints and concerns in friendly and respectful manner
create and maintain a positive culture and healthy team morale through recognition and leading by example
communicate shift goals and motivate team members to meet goals and perform to their highest ability level
delegate tasks to team members and supervise performance during a shift
maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
ensure service, product quality, and cleanliness standards are consistently upheld
enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guests’ satisfaction
plan shift duties and ensure opening and closing duties are complete
collaborate with management team to develop goals and report back to management on goal progress
ensure processes, policies, and procedures are properly followed throughout daily operations
follow company cash management policies
maintain compliance with federal, state, and local laws and guidelines
utilize management tools and keep neat, accurate and current records
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
immediately report all human resources and risk management concerns to your General Manager and District Manager
escalate other concerns to your supervisor when appropriate
perform all other duties necessary to ensure restaurant operations function properly