Restaurant Shift Leader (Full-Time)

Concord, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Recognition Program

Employee Referral Program

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxby's is a well-established American fast-casual restaurant chain specializing in chicken wings, chicken fingers, sandwiches, and salads. Founded in 1990 and now grown to many locations across the United States, Zaxby's prides itself on delivering not just great food but an enjoyable dining experience that brings friends and families together. Known for its fresh ingredients, flavorful sauces, and a friendly atmosphere, Zaxby's is more than a restaurant—it's a community favorite where guests can have fun, enjoy quality meals, and create lasting memories. The company values its team members by fostering a supportive and engaging work environment, making it an appealing employer in the quick-service restaurant industry.

The role of Shift Leader at Zaxby's is crucial in maintaining the restaurant's high standards for both service and food quality. Shift Leaders are responsible for overseeing team members, managing daily operations, and ensuring that every guest receives excellent service. This position demands leadership skills, attention to detail, and a passion for creating a positive work culture. Shift Leaders set shift goals, assign tasks, and coach team members to enhance their performance, all while maintaining compliance with company policies and health regulations. This role offers opportunities for growth within the company, supported by paid training and incentives such as free and discounted meals, flexible scheduling, and early access to pay. Working as a Shift Leader at Zaxby's means being part of a dynamic team dedicated to delivering outstanding guest experiences in a fun and fast-paced environment. The position typically involves working at the 6044 Glen Afton Boulevard location in Concord, NC, and requires availability to work a flexible schedule including days, nights, weekends, and holidays. Team leaders here enjoy a comprehensive benefits package and a rewarding atmosphere that encourages professional development and personal achievement.

Job Requirements

Sit, stand, and walk continuously
Occasionally stoop, bend, crouch, or climb, including the use of ladders
Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
Continuous use of hands and wrists for grasping and fine manipulation
Communicate proficiently through speech, reading, and writing
Maintain effective audio-visual discrimination and perception to observe and respond to the environment
Work in an environment that features hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Job Qualifications

Must be 18 years of age or older
Must have reliable transportation
Available to work a minimum of 5 days and 32 to 40 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, Any additional training required by Zax LLC
Creates a culture of high-performance and trains and coaches team members to meet all company standards
Mentor, coach and develop team members and communicate performance concerns to your General Manager
Prioritizes the guest and team member experience and resolves complaints and concerns in friendly and respectful manner
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Communicates shift goals and motivates team members to meet goals and perform to their highest ability level
Delegates tasks to team members and supervises performance during a shift
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Ensure service, product quality, and cleanliness standards are consistently upheld
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Receives and reconciles truck deliveries, ensures product is properly stocked, and completes daily inventory counts
Manages food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
Tracks food safety and quality throughout the shift and ensures guests receive accurate orders that meet company standards and guests satisfaction
Plans shift duties and ensures opening and closing duties are complete
Collaborates with management team to develop goals and reports back to management on goal progress
Ensure processes, policies, and procedures are properly followed throughout daily operations
Follows company cash management policies
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly