Restaurant Shift Leader

Plymouth, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.00 - $17.75

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Career development opportunities

flexible scheduling

performance bonuses

Job Description

Wingstop is a leading fast-casual restaurant brand specializing in serving delicious, signature-flavored chicken wings. With a strong emphasis on delivering exceptional guest experiences and fostering a dynamic work environment, Wingstop is committed to serving the world flavor by offering a diverse menu of high-quality products and maintaining a vibrant company culture. Known for its innovative flavors and dedication to customer satisfaction, Wingstop continues to expand, creating exciting employment opportunities for enthusiastic and dedicated individuals who are passionate about hospitality and teamwork. This company values hard work, creativity, and a positive, inclusive atmosphere that promotes growth and success for both its employees and its customers.

The role of Shift Leader at Wingstop is crucial in supporting the General Manager in the daily operations of the restaurant. As a Shift Leader, the individual will be responsible for directing the restaurant's daily activities in the absence of the General Manager, ensuring seamless operation and upholding Wingstop's culture and mission. This position requires a proactive team player who thrives in a fast-paced environment and is passionate about fostering a fun and supportive workplace. The Shift Leader plays an integral part in representing the Wingstop brand by serving as a culture ambassador, creating an engaging atmosphere for employees, and delivering memorable guest experiences. This role entails leadership responsibilities such as staffing management, ensuring safety and quality standards, and handling guest interactions to build lasting impressions. Additionally, the Shift Leader oversees financial aspects like controlling labor and food costs, managing cash and property, and supporting overall restaurant performance. The candidate must demonstrate strong communication, conflict resolution, and coaching skills to mentor team members effectively and drive high performance. This position demands flexibility in schedule availability, including mornings, evenings, weekends, and holidays, reflecting the dynamic nature of the restaurant industry. Ultimately, a Shift Leader at Wingstop is dedicated to enhancing operational efficiency while nurturing a positive and productive restaurant culture aligned with the brand's mission to Serve the World Flavor.

Job Requirements

High school diploma or equivalent
Minimum of 2 years of supervisory experience in food service, retail, or restaurant industry
Ability to effectively communicate verbally and in writing
Demonstrated leadership and team management capabilities
Capacity to work under pressure and in fast-paced environments
Strong problem-solving skills and adaptability
Willingness to work flexible hours including mornings, evenings, weekends, and holidays
Ability to listen and provide constructive feedback
Commitment to upholding safety and operational standards

Job Qualifications

Minimum of 2 years of previous food service, retail or restaurant supervisory experience
Strong written and verbal communication skills
Initiative and assertiveness
Strong interpersonal skills and conflict resolution skills
Strong leadership skills and ability to manage, train, develop and motivate a diverse crew
Passionate about hospitality and serving the guest
Ability/flexibility to work a changing schedule including mornings, evenings, weekends and/or holidays
Ability to problem solve
Ability to accept feedback and willingness to improve
Ability to set goals, create action plans, and implement those plans
Ability to measure performance, subjectively and objectively
Cultivate attractive culture within the restaurant
Ambassador and representative of the culture of the brand and the mission to Serve the World of Flavor

Job Duties

Assist the General Manager in staffing the restaurant timely and efficiently with a carefully selected team
Ensure the restaurant environment is safe for team members and guests
Create a respectful and rewarding culture within the restaurant
Work well with others and support the Wingstop Team
Provide feedback to team members and assist all positions when necessary
Greet guests promptly and ensure a positive guest experience
Handle orders and inquiries in a friendly and professional manner
Resolve low-level guest issues efficiently with a positive attitude
Control cash, property, product, and equipment
Build sales and control labor and food costs
Maintain operational standards and communicate maintenance issues
Coach, mentor and develop team members for high performance
Ensure risk management issues comply with company standards