Restaurant Server / Bartender

Job Overview

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Compensation

Hourly
Range $9.50 - $17.75
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Benefits

Insurance enrollment
Paid Time Off
Holiday pay
401(k) enrollment
Hotel and travel discounts
Professional Development
promotion opportunities

Job Description

First Hospitality is a well-established hotel development, investment, and management company founded in 1985 and headquartered in Chicago. Known for its innovative approach, First Hospitality prides itself on creating value through excellence and a willingness to do things differently. The company focuses on building high-performing and diverse teams, fostering an inclusive workplace that values collaboration, flexibility, and fairness. As an Equal Opportunity Employer, First Hospitality is dedicated to respecting and valuing the unique differences of its employees in order to better serve a wide variety of customers and enhance guest experiences across its portfolio of hotels and properties.

This role of Restaurant Server is a vital part of First Hospitality's commitment to outstanding service and guest satisfaction. Restaurant Servers at First Hospitality provide attentive, dynamic, and inspiring tableside service to guests in hotel restaurants. These team members must possess a thorough knowledge of the food and beverage menus, including insights on recommended offerings and pairings, to deliver exceptional dining experiences. The role demands proactive engagement with guests, a service-oriented attitude, and creativity in problem-solving to ensure guests leave with a memorable impression.

Restaurant Servers are responsible not only for delivering and exceeding guest expectations but also for embodying the restaurant’s vision and values. This includes maintaining clear and professional communication with guests, peers, and supervisors, and responding quickly and efficiently to any challenges that arise. Working collaboratively with the rest of the restaurant team, Servers contribute to a smooth and welcoming dining environment. They manage essential tasks such as preparing the restaurant for service, learning detailed menu knowledge, accurately recording orders, engaging guests to understand their preferences, and maintaining cleanliness and safety standards throughout their shift.

The employment is designed for individuals who can commit to physically demanding work, standing and walking for extended periods while frequently lifting and moving up to 30 pounds. First Hospitality provides immediate benefits including insurance enrollment, paid time off, and holiday pay from day one, as well as 401(k) enrollment after 30 days, reflecting the company's commitment to the wellbeing and financial security of its employees. Additionally, employees have access to hotel and travel discounts worldwide and opportunities for professional development and career advancement.

This position offers a rewarding opportunity for individuals passionate about hospitality and guest service within a reputable company that values diversity, inclusion, and employee growth. If you are service-driven, enjoy engaging with people, and thrive in a fast-paced environment, the Restaurant Server role at First Hospitality is an excellent choice to develop your career and be part of a respected hospitality leader.

Job Requirements

  • High school diploma or equivalent
  • Ability to stand and walk frequently for 8+ hours per day
  • Ability to lift, lower, and maneuver up to 30 pounds frequently
  • Effective communication skills in the primary language(s) used at work
  • Availability to work flexible shifts, including evenings, weekends, and holidays
  • Must maintain a professional and service-oriented attitude at all times

Job Qualifications

  • Effective verbal and written communication skills
  • Must be able to speak, read, and write in primary language(s) used in the workplace
  • Previous customer service experience preferred
  • Knowledge of food and beverage menus is beneficial
  • Ability to stand and walk frequently throughout the workday
  • Strong interpersonal and problem-solving skills

Job Duties

  • Prepare the restaurant for service by cleaning guest and service spaces and stocking essential supplies for ease of use
  • Learn details on each menu item to provide food and beverage recommendations to guests, highlighting unique restaurant offerings and specials
  • Accurately detail each order, ensuring accuracy and guest delight
  • Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction
  • Proactively communicate special needs or requests and take ownership to resolve guest challenges, working collaboratively with the restaurant team
  • Maintain cleanliness of restaurant spaces throughout and after shift, completing side work and stocking as needed or assigned
  • Always maintain professionalism consistent with restaurant and company expectations
  • Know and communicate restaurant emergency procedures
  • inform and assist guests in emergencies
  • Take on additional tasks as necessary or assigned by restaurant leadership

Job Location

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