Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,600.00 - $65,000.00
Benefits
competitive salary
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
opportunities for professional development
Retirement Plan
Job Description
This position is a pivotal role within a vibrant restaurant, bar, and entertainment destination dedicated to delivering exceptional guest experiences and operational excellence. The establishment is committed to creating memorable moments through outstanding food, beverage, and entertainment offerings. As a dynamic venue, it integrates various aspects of hospitality including dining, live entertainment, marketing events, and retail, all supported by a strong focus on customer satisfaction and business growth. The employer operates with a team-oriented approach and strives to maintain a high standard of quality, innovation, and service within the competitive hospitality industry. This role offers an excellent opportunity for professionals... Show More
Job Requirements
- Bachelor's degree in hospitality management, business administration, or related field preferred
- minimum of 3-5 years experience in restaurant or entertainment venue management
- demonstrated leadership in a supervisory role
- excellent interpersonal and problem-solving skills
- ability to manage multiple tasks simultaneously
- flexibility to work evenings, weekends, and holidays
- strong organizational and time management skills
- valid food handler certification or willingness to obtain
- knowledge of local, state, and federal regulations pertaining to food service and safety
- physical ability to handle demands of a busy restaurant environment
Job Qualifications
- Proven experience in restaurant or hospitality management
- strong leadership and team development skills
- excellent customer service and communication abilities
- knowledge of food and beverage operations and standards
- experience with budget preparation and financial management
- ability to collaborate with multiple departments
- understanding of regulatory compliance and safety standards
- skills in conflict resolution and guest complaint management
- capability to work in a fast-paced environment and adapt to changing priorities
- proficiency with operational software and reporting tools
Job Duties
- Oversee staff and operations on the restaurant floor, ensuring that guest service and operational needs are met
- ensure all food and beverage presentation is top quality at all times
- utilize time on the floor building rapport with restaurant, bar, events and entertainment guests
- inform guests of upcoming events and programming
- ensure consistent and positive guest service in all areas through continuous interaction and feedback requests
- respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests
- actively participate in attracting, selecting, and developing front-line and management staff
- develop direct reports by communicating performance expectations and delivering timely feedback
- seek opportunities to enhance revenue and produce new possibilities in all areas of operations
- provide overall leadership and support for all areas of operation and corresponding staff functions by creating and influencing the appropriate culture and character of the venue
- partner with venue leadership to prepare annual budgets and monthly forecasts and conduct P&L oversight/management
- participate in developing short- and long-term plans for revenue growth and cost control measures
- work with internal business partners, such as Marketing, IT, Human Resources and Accounting, to oversee and support all staffing and venue programming
- support the security function to protect the restaurant's assets and the personal safety of the employees and guests
- partner with venue leadership on the physical facility to ensure proper maintenance and repair
- communicate and uphold all corporate standards, guidelines, policies and procedures in accordance with local, state and federal laws and regulations
- maintain personal integrity by abiding by and supporting the values and principles of the company
- follow and support brand SOPs
- participate and respond to the annual company audits
- perform other duties as assigned
Job Location
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