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Restaurant Operations Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $65,876.00 - $77,502.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

competitive salary
Quarterly bonus program
Health Insurance
Dental Insurance
Vision Insurance
long-term disability
short-term disability
Employee assistance program
401K matching plan
Free Food
FREE gameplay
fun work environment
Career growth opportunities

Job Description

Dave and Buster's is a leading restaurant and entertainment company that combines a high-quality dining experience with an exciting and interactive entertainment environment. Known for its vibrant atmosphere, Dave and Buster's offers a unique blend of food, games, and fun under one roof, catering to a diverse clientele who enjoy a fast-paced and lively setting. The company operates multiple locations across the United States and continues to expand, providing exciting career opportunities within the hospitality and entertainment industries. This concept is not just about dining; it's about creating memorable guest experiences through a combination of exceptional service, engaging activities, and a welcoming environment.

The role of the Restaurant & Operations Manager at Dave and Buster's is pivotal to maintaining and elevating this distinct guest experience. As a leader within the restaurant and entertainment venue, the Manager is responsible for leading strategic initiatives and upholding operating standards that drive business success and exceed guest expectations. This position demands a strong leader who thrives in a busy, noisy, and multi-faceted environment and can manage the complexities of a fast-moving restaurant and entertainment setting. The Manager acts as a key figure ensuring smooth operations on every shift, from overseeing staff to managing costs and delivering an exceptional atmosphere.

This full-time managerial position requires a high level of energy, commitment, and dedication, including the ability to work an average of 50-hour workweeks and handle high-volume days with grace and efficiency. The Manager must possess excellent communication skills to inspire team members and engage with guests, promoting a fun and memorable atmosphere. The leadership style should be proactive and positive, ensuring team members feel supported and motivated while focusing on delivering quality service and operational excellence.

Operational responsibilities span from the minutest details to big-picture management, including cost control of goods sold and labor, staff development through recruiting and training, and fostering a collaborative environment where team members uphold the company’s core values. The Manager also ensures that all aspects of the guest experience are respected and enhanced daily. According to the salary range communicated, this role offers a competitive wage between $65,876 and $77,502 annually, alongside other significant benefits designed to support employees and promote career growth.

In sum, the Restaurant & Operations Manager role at Dave and Buster's is an exciting opportunity for individuals passionate about the hospitality and entertainment industry. This role demands leadership, versatility, resilience, and a genuine enthusiasm for creating a fun and dynamic work and guest environment. The position offers career growth, competitive compensation, and the chance to be part of a reputable company known for innovation and employee development.

Job Requirements

  • 21 plus years of age
  • 2 plus years of restaurant or hospitality experience
  • Proficient in managing the cost of goods sold and labor
  • Ability to lead a team to create a memorable guest experience
  • True leadership capabilities
  • Ability to work weekends, nights, and holidays
  • Comfortable working in a fast-paced, noisy environment with distracting conditions

Job Qualifications

  • 2 plus years of restaurant or hospitality experience
  • Proficient in managing the cost of goods sold and labor
  • Ability to lead a team to create a memorable guest experience
  • True leadership capabilities
  • Ability to work weekends, nights, and holidays
  • Comfortable working in a fast-paced, noisy environment with distracting conditions

Job Duties

  • Developing and leading hourly team members to exceed guests' expectations
  • Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions
  • Interacting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and contentious professional development
  • Living core values while collaborating with the management team to achieve high-quality and timely results

Job Criteria

Experience

Mid Level (3-7 years)


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