
Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k)
Career development opportunities
Paid holidays
Job Description
Chili's is a renowned casual dining restaurant chain that originated in Dallas, Texas in 1975. Over the decades, Chili's has become a staple in the casual dining industry, celebrated for its iconic menu items such as Big Mouth burgers, house-smoked ribs, full-on fajitas, and hand-shaken margaritas. The company prides itself on its rich heritage rooted deeply in service, hospitality, and community involvement, consistently striving to deliver the best experience to every guest, every day. Chili's is well-known not only for its flavorful food but also for its welcoming atmosphere and vibrant culture of fun. This culture encourages employees to take their jobs seriously while maintaining a lighthearted and engaging work environment. As an establishment that values teamwork and acknowledges the efforts of its team members, Chili's fosters an inclusive and supportive setting, making it a popular workplace for those passionate about hospitality and guest service.
The Manager role at Chili's is an essential leadership position that requires a unique blend of hospitality skills, operational expertise, and team management capabilities. Chili's Managers are the critical link between the restaurant’s operational goals and the exceptional guest experiences they strive to deliver. Known for being wired for hospitality, these Managers are passionate about connecting with both team members and guests to create memorable dining experiences. This role is tailored for individuals who thrive in high-energy environments, have strong multitasking abilities, and appreciate the importance of leading by example. As a Chili's Manager, you will be expected to foster a supportive, win-together atmosphere where teamwork is celebrated and a willingness to go above and beyond is recognized.
Your responsibilities will span a wide range of operational and leadership duties. These include ensuring every guest has a great experience, role modeling and holding team members accountable to operational and quality standards, and identifying root causes of issues with self-reflective practices that encourage accountability, vulnerability, and transparency. You'll serve as a vital communication bridge between team members and management, promoting open dialogue and championing change as well as restaurant initiatives. Business acumen is equally important in this role, as you will be responsible for driving business results by effectively controlling costs and utilizing Chili's systems and operational protocols such as performing quality line checks and adhering to the Manager Timeline.
The Chili's Manager position also emphasizes team development, including hiring, training, retaining, and mentoring team members to prepare them for higher roles within the organization. Moreover, managers play a key role in community engagement by fostering relationships within the four walls of the restaurant and beyond. Ensuring safe food handling procedures and communicating and embodying Chili's cultural beliefs — Every Guest Counts, Food Perfection, Be Accountable, Play Restaurant — are fundamental to day-to-day managerial activities.
This role is ideal for dependable team players who are comfortable working in fast-paced, dynamic environments. Strong communication skills, a sharp business mindset, and the ability to multitask effectively are crucial. The successful candidate will demonstrate proficiency in community relations, cost control, financial management, food safety protocols, root cause analysis, and team leadership. By joining Chili's as a Manager, you become part of a vibrant, fun culture where your leadership impacts not only the success of the restaurant but also the joy and satisfaction of every guest and team member you interact with.
Chili's is committed to providing an engaging and rewarding career path for its Managers, emphasizing growth, recognition, and a balanced work environment that champions both professional excellence and personal enjoyment.
The Manager role at Chili's is an essential leadership position that requires a unique blend of hospitality skills, operational expertise, and team management capabilities. Chili's Managers are the critical link between the restaurant’s operational goals and the exceptional guest experiences they strive to deliver. Known for being wired for hospitality, these Managers are passionate about connecting with both team members and guests to create memorable dining experiences. This role is tailored for individuals who thrive in high-energy environments, have strong multitasking abilities, and appreciate the importance of leading by example. As a Chili's Manager, you will be expected to foster a supportive, win-together atmosphere where teamwork is celebrated and a willingness to go above and beyond is recognized.
Your responsibilities will span a wide range of operational and leadership duties. These include ensuring every guest has a great experience, role modeling and holding team members accountable to operational and quality standards, and identifying root causes of issues with self-reflective practices that encourage accountability, vulnerability, and transparency. You'll serve as a vital communication bridge between team members and management, promoting open dialogue and championing change as well as restaurant initiatives. Business acumen is equally important in this role, as you will be responsible for driving business results by effectively controlling costs and utilizing Chili's systems and operational protocols such as performing quality line checks and adhering to the Manager Timeline.
The Chili's Manager position also emphasizes team development, including hiring, training, retaining, and mentoring team members to prepare them for higher roles within the organization. Moreover, managers play a key role in community engagement by fostering relationships within the four walls of the restaurant and beyond. Ensuring safe food handling procedures and communicating and embodying Chili's cultural beliefs — Every Guest Counts, Food Perfection, Be Accountable, Play Restaurant — are fundamental to day-to-day managerial activities.
This role is ideal for dependable team players who are comfortable working in fast-paced, dynamic environments. Strong communication skills, a sharp business mindset, and the ability to multitask effectively are crucial. The successful candidate will demonstrate proficiency in community relations, cost control, financial management, food safety protocols, root cause analysis, and team leadership. By joining Chili's as a Manager, you become part of a vibrant, fun culture where your leadership impacts not only the success of the restaurant but also the joy and satisfaction of every guest and team member you interact with.
Chili's is committed to providing an engaging and rewarding career path for its Managers, emphasizing growth, recognition, and a balanced work environment that champions both professional excellence and personal enjoyment.
Job Requirements
- high school diploma or equivalent
- prior experience in restaurant management or supervisory role preferred
- knowledge of safe food handling practices
- excellent interpersonal and communication skills
- ability to work flexible hours including evenings, weekends, and holidays
- strong organizational and multitasking abilities
Job Qualifications
- strong communication skills
- experience in team leadership or management
- knowledge of food safety and handling
- ability to multitask in a fast-paced environment
- proficiency in financial management and cost control
- problem-solving and root cause analysis skills
- ability to foster teamwork and open communication
Job Duties
- ensure a great guest experience
- role model and hold team members accountable to operational and quality standards
- identify root cause of issues while being self-reflective and holding yourself accountable first
- foster open communication between team members and management
- influence team member behaviors by championing change and restaurant initiatives
- lead with heart and mind
- drive business results by utilizing chili's systems to effectively control costs
- follow operational systems such as manager timeline and performing quality line checks
- hire, train, retain, and develop team members to take on larger roles
- drive guest engagement within the four walls of the restaurant while developing relationships within the community
- understand and practice safe food handling procedures
- communicate and embody chili's culture and cultural beliefs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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