Restaurant Manager (Non-Exempt)

Santa Clara, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $27.90 - $34.40

Work Schedule

Flexible

Benefits

competitive salary

Quarterly performance bonuses

Medical insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Charitable opportunities

Online training

Career development opportunities

Job Description

Shake Shack is a renowned hospitality brand that started as a humble hot dog cart in New York City’s Madison Square Park. Founded by Danny Meyer, who is also the Founder and CEO of Union Square Hospitality Group and the best-selling author of Setting the Table, the company has grown dramatically into one of the fastest-growing and most beloved hospitality chains in the world. Shake Shack’s commitment to quality food, community, and exceptional hospitality has allowed it to carve out a unique niche in the highly competitive restaurant industry. Rooted in fine dining values and a philosophy of giving back to the community, Shake Shack serves high-quality food with a focus on an outstanding guest experience. The establishment firmly places its people first, emphasizing creating a positive and inclusive work environment where team members can grow, learn, and thrive.

The role of Restaurant Manager at Shake Shack offers a dynamic leadership opportunity within an exciting, fast-paced environment, where managing daily restaurant operations is central to success. This full-time position boasts a competitive salary range from $27.90 to $34.40 per hour, complemented by quarterly performance bonuses and a comprehensive benefits package. As a Restaurant Manager, you will be the driving force behind superior service delivery and guest satisfaction, ensuring that operational standards are met or exceeded. You will lead, coach, and motivate a dedicated team, fostering a culture of excellence and collaboration. Emphasizing mentorship and hands-on involvement, you will train team members across all facets of Shack operations while implementing strategies to promote the brand locally through community engagement and restaurant events. Your leadership will ensure that health, safety, and sanitation regulations are strictly followed to maintain a safe and welcoming environment.

Beyond daily management, the role presents the exciting opportunity to contribute to Shake Shack’s growth and community presence. You will work closely with team members to cultivate a workplace where ideas are valued, teamwork is encouraged, and every person feels included and empowered to succeed. This position is ideal for individuals who are passionate about hospitality and possess strong operational knowledge, financial acumen, and a commitment to quality standards. Shake Shack provides award-winning online training and career development prospects, making it a prime destination for professionals eager to build lasting careers in the food service industry. Join Shake Shack’s #ShackFam and be a part of something good, where your efforts make a meaningful impact in restaurants and communities alike.

Job Requirements

High school diploma or equivalent
2-3 years of relevant restaurant management experience
Knowledge of sanitation and health regulations
Strong leadership and communication skills
Ability to work flexible hours, including evenings and weekends
Food handler certification preferred
Ability to manage and motivate teams effectively

Job Qualifications

2-3 years of restaurant management experience in a high-volume, fast-paced restaurant setting
Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
Must exhibit an aptitude for leading, coaching, and driving excellence at every level
Understanding of financial aspects of business operations
Food handler certification, preferred
Willingness to work flexible hours

Job Duties

Manage daily restaurant operations to ensure superior service and guest satisfaction
Train team members on all aspects of the Shack operations
Motivate and manage team members to provide highest level of hospitality
Demonstrate leadership with a focus on coaching and achieving excellence
Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
Ensure compliance with sanitation and safety regulations