Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
retirement savings plan
flexible scheduling
Job Description
Church's Chicken is a well-established quick service restaurant chain known for its delicious comfort food and exceptional customer service. With over 60 years of history, Church's Chicken has built a reputation as a place where hardworking individuals can build successful careers while serving quality meals in a welcoming environment. The company prides itself on creating a positive workplace culture and providing value-oriented dining experiences for its guests. Known for its friendly atmosphere, Church's Chicken combines tradition with innovation to meet the needs of modern diners while maintaining its commitment to community and employee growth. This restaurant chain is an equal... Show More
Job Requirements
- High school diploma or GED
- Minimum one year of supervisory experience in the restaurant industry
- Ability to work a minimum of 50-55 hours per week including flexible shifts and weekends
- Valid driver’s license and proof of insurance
- Knowledge of restaurant operations and labor cost reporting
- Excellent interpersonal and communication skills
- Basic computer literacy
- Ability to enforce policies and procedures
- Experience in employee coaching and development
- Ability to manage conflict and maintain a positive work environment
Job Qualifications
- High school diploma or GED
- One year of supervisory experience in the restaurant industry
- Valid driver’s license and proof of valid insurance
- Ability to work 50-55 hours per week including flexible shifts and weekends
- Knowledge of restaurant policies, practices, operational and human resources procedures
- Understanding of labor cost reporting and operating statements
- Excellent interpersonal skills to interact professionally at all levels
- Basic computer skills
- Knowledge of profit and loss statements
- Skilled in coaching, counseling, and employee development
- Ability to implement policies and procedures
- Experience in recruiting and interviewing
- Conflict resolution skills
- Ability to create and maintain a positive work environment
Job Duties
- Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service
- Builds team understanding and commitment to guest service standards
- Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities
- Assists and resolves all guest complaints in-person or by phone applying the listen, apologize, satisfy and thank model
- Ensures all incoming calls are handled in a prompt, courteous, and professional manner
- Directs and conducts regular training with team members
- Provides regular feedback to all team members and identifies areas for improvement
Job Location
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