Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,000.00 - $59,300.00
Work Schedule
Flexible
Weekend Shifts
Benefits
free meal
Free theme park access
Training and Development
Social responsibility involvement
Positive work culture
Job Description
Loews Hotels at Universal Orlando is a premier hospitality establishment situated within the Universal Orlando Resort, offering guests an unparalleled vacation experience. Renowned for its commitment to excellence, Loews Hotels has received numerous accolades, including recognition as one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes. This distinction underscores the company's dedication to fostering a positive work environment that emphasizes collaboration, inclusivity, and personal growth. The hotel's vibrant culture encourages team members to bring their authentic selves to work, creating a supportive atmosphere where everyone can connect, engage, and delight guests. The organization invests heavily... Show More
Job Requirements
- Associate of science degree or higher in hospitality or food service management
- Two years management experience in hotel or free standing 'quality' food service operation
- Certification as 'Food Service Manager' or other as required by State County or Local regulations or ability to obtain such certification
- Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
- Effective management, leadership, organizational and communication skills
- Ability to work flexible schedule to include weekends and holidays
- Addresses guests by their names at all times
- Is friendly, sincere, professional to make guest feel important
Job Qualifications
- Associate of Science degree or higher in hospitality or food service management
- Thorough knowledge of all matters related to the proper administration of 'up-scale' food service operations
- Two years management experience in hotel or free standing 'quality' food service operation
- Certification as 'Food Service Manager' or other as required by State County or Local regulations or ability to obtain such certification
- Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
- Effective management, leadership, organizational and communication skills
- Ability to work flexible schedule to include weekends and holidays
- Addresses guests by their names at all times
- Is friendly, sincere, professional to make guest feel important
Job Duties
- Maintains outlet staffing levels so as to provide for optimal performance
- Represents the Director of Food and Beverage in his/her absence
- Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures
- Responsible for smooth, efficient, cost effective operation of outlets to include labor management, supervision of all aspects of service, inventory control
- Personally supervises outlet activities to ensure quality production/delivery of product/service
- Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience
- Prepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines
- Reviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishes
- Communicates daily with Executive Chef or Sous Chef in charge, providing current information on reservations, large parties or VIP's expected
- Interviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards
- Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
- Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
- Coaches, counsels, retrains employees as needed to ensure superior levels of performance
- Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotel
- Attends departmental meetings as required to communicate effectively with all outlet personnel to ensure that they are kept current on pertinent hotel information and activities
- Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
- Visible and working the floor of the restaurant during peak food service times while maintaining constant communication with the bar and room service
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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