Restaurant Manager I

Boston, MA, USA|

Job Overview

Benefits

Medical insurance

Dental Insurance

vision benefits

Life insurance

Employee assistance program

Paid Time Off

company holidays

401k Retirement Plan

bonus eligibility

Travel and entertainment discounts

Meal program

Job Description

This job opportunity is with a reputable company operating in the restaurant industry, dedicated to delivering exceptional dining experiences and maintaining a positive work culture across its operations. Known for its commitment to quality and customer satisfaction, the establishment focuses on providing guests with outstanding food and beverage service in a welcoming and safe environment. The company places strong emphasis on employee development, company values, and operational excellence, fostering a culture that supports growth, teamwork, and inclusivity. The restaurant is part of a larger operations department and is managed through a structured leadership hierarchy, with the Unit General Manager holding the primary leadership role. This Restaurant Manager I position supports the Unit General Manager in ensuring smooth daily operations, meeting financial goals, and maintaining high standards of guest service and staff performance.

The Restaurant Manager I role is integral to the success of the restaurant, tasked with assisting in the management of the restaurant’s business functions, reinforcing a great culture, and fostering strong client relationships. This non-exempt position involves direct supervision and training of staff during assigned shifts to ensure prompt and courteous service aligned with the company’s food and beverage standards and policies. The manager also assists with ordering supplies, monitoring quality control, and handling customer complaints efficiently. Key responsibilities include overseeing health and safety compliance, maintaining sanitation standards, managing paperwork and scheduling, facilitating maintenance and repair activities, and ensuring adherence to opening and closing procedures with security protocols. This role demands a highly organized, communicative, and customer service-oriented professional who can successfully adapt to a diverse workforce and assist the leadership team in achieving operational objectives. Although the salary is not explicitly listed, the position offers a comprehensive benefits package and bonus eligibility, highlighting the company’s commitment to rewarding its employees. This job is an excellent opportunity for candidates with a passion for restaurant management who seek to grow within a dynamic and supportive work environment.

Job Requirements

minimum high school diploma
1-2 years restaurant management experience
excellent communication skills
strong organizational skills
strong customer service skills
ability to adapt to a diverse workforce
ability to assist leadership team in reaching organizational objectives and goals
basic understanding of profit and loss goals for the location including labor, sales, and cost of goods

Job Qualifications

minimum high school diploma
some college preferred
1-2 years restaurant management experience
excellent communication skills
strong organizational skills
strong customer service skills
ability to assist leadership team in reaching organizational objectives and goals
basic understanding of profit and loss goals for the location including labor, sales, and cost of goods

Job Duties

understand completely all policies, procedures, standards, specifications, guidelines, and training programs for the concept
check quality standards upon delivery of food and beverage deliveries
assist in the ordering of concept supplies including food, beverage, smallware, chemicals and paper products
resolve customer complaints about food quality or service through company standards
maintain sanitation standards
monitor actions of staff and customers to ensure that health and safety standards and liquor regulations where applicable are followed in adherence to state and local guidelines
follow proper record keeping adhering to Areas standards
assist in the preparation of all required paperwork, including forms, reports, and schedules in an organized and timely manner
process invoices through the proper systems
arrange for maintenance and repair of equipment and other services as needed
maintain opening and closing procedures and security standards
advise concept manager to the performance of associates
ensure all employees are following the company dress code guidelines
monitor food preparation and methods to ensure compliance with brand and company specification and standards
perform any other duties as assigned by supervisor