Restaurant Manager - Denny's #6851, Victorville, CA

Apple Valley, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.50 - $22.50

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

401(k) matching

Medical insurance

Dental Insurance

Vision Insurance

Paid training

Paid Time Off

Company-wide discount

flexible schedules

Employee assistance program

Job Description

Denny's Restaurant is a well-established and renowned dining establishment known for its commitment to delivering excellent guest experiences through quality food and exceptional service. As a popular chain, Denny's has built a reputation for being a welcoming and friendly place where families, friends, and individuals can enjoy delicious meals around the clock. The restaurant offers a casual dining environment with a focus on comfort and satisfaction, catering to a diverse clientele. Denny's prides itself on upholding brand standards that embody its mission, vision, and core values, which prioritize guest satisfaction, employee development, and operational excellence.

The Restaurant Manager role at Denny's is a pivotal position responsible for overseeing the operations during assigned shifts, ensuring that service and quality meet the high standards expected by the brand. This position involves supervising a team of approximately 15 to 20 crew members, coordinating with other Restaurant Managers and Hourly Supervisors, and supporting the General Manager, who holds overall accountability for the restaurant's success. Restaurant Managers work on a rotating schedule that includes day and night shifts, weekends, and holidays to guarantee continuous coverage and smooth operations. The role demands strong leadership capabilities to drive employee performance, enhance operational processes, and maintain guest satisfaction.

Beyond the day-to-day supervision, Restaurant Managers are deeply involved in employee selection, retention, and development. They coach and guide employees on brand standards, policies, and guest-focused activities, fostering a respectful and enjoyable work environment. A significant aspect of the job is understanding and managing financial controls, profit and loss statements, and operational costs to meet business objectives. Restaurant Managers also play a critical role in ensuring compliance with food safety, sanitary practices, security protocols, and employment regulations at all levels.

This comprehensive role requires the ability to multitask, communicate effectively across all organizational levels, and handle high-stress situations with problem-solving skills. Those in this position must be physically capable of performing a range of duties, including lifting, bending, and standing for long periods. The position requires a valid Food Safety Manager certification and a strong appreciation for diversity and inclusion. Overall, the Restaurant Manager serves as a cornerstone in maintaining Denny's reputation as a top choice for casual dining by delivering excellent customer service, supporting team members, and optimizing restaurant operations.

Job Requirements

Must be prepared to multitask in accordance with the demands of the business
ability to identify and anticipate opportunities and implement corrective action steps
ability to work weekends, holidays, and evenings
must have reliable transportation
must be able to lift a tray weighing up to 25 lbs
must be able to lift and carry supplies and equipment weighing up to 60 lbs and place items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers
must be able to bend, stoop, reach, lift and grasp
must be able to hear well in a loud environment to respond to employee and guest needs
must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
must be able to operate a point-of-sale system and differentiate between monetary denominations
must be able to work with all Denny's menu products
must be able to work around potentially hazardous chemicals
must have sufficient mobility to move and operate in confined work areas
must work inside and outside
must be able to observe staff and all aspects of restaurant operations
must be able to stand and walk during a 10 to 12 hour shift
occasional shifts in excess of 10 hours may be required due to the demands of the business
must be able to tolerate extreme temperature changes in kitchen and freezer areas

Job Qualifications

Minimum of 2 years experience in restaurant, hospitality or retail management
additional operations and/or leadership experience strongly preferred
associate's or bachelor's degree preferred or equivalent combination of education and experience
able to work 45-55 hours per week
food safety manager certification required
strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization
ability to communicate effectively, both orally and in writing, in the English language
possesses basic math skills (add, subtract, multiply, divide)
places a value on diversity and shows respect for others
proven ability to problem solve and handle high stress situations
ability to interpret financial statements and understand contributing factors
must be able to perform job duties of every position

Job Duties

Promotes company mission, vision and core values
willingly assists others without being asked
prepares and interprets financial and operational reports and schedules, analyzes data and develops solutions to ensure operating goals are achieved
assists the General Manager by overseeing assigned shifts and monitors brand standards execution and adherence by directing hourly staff to achieve guest service standards in a clean and pleasant environment
assists in the achievement of controllable profit goals by monitoring controls and taking corrective action to achieve the desired result
develops and coaches hourly employees on brand standards, corporate policies and procedures, and other guest focused programs/activities to meet or exceed guest service standards
works with the General Manager to attract, hire, onboard and retain the best hourly talent to meet staffing requirements and guest service standards
brings employee relations issues, deviations from brand standards, and other guest issues to the attention of the General Manager
recommends corrections
and participates in their execution as required
works with the General Manager to develop hourly employees through corporate training programs, individual development plans, and system assignments
develops relationships with civic, business, school, and professional organizations to establish good community relations and increase guest counts
monitors that proper security procedures are in place to protect employees, guests and company assets
enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas and restrooms
works to create and maintain an enjoyable and respectful environment for our guests and employees
maintains compliance with all employment policies and Brand Standards, to include all state, local and federal regulations
follows management cash handling, inventory and other operational procedures
completes all other tasks and duties as assigned