Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $66,119.00 - $85,955.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
Bien Shur is a distinguished fine dining restaurant and lounge located on the ninth floor of the Sandia Resort & Casino, a premier four-diamond resort that offers guests a sophisticated blend of dining, entertainment, and breathtaking views. The venue is uniquely situated to provide guests with panoramic vistas of the Albuquerque city lights and skyline to the west and the natural beauty of the Sandia Golf Club and Sandia Mountains to the east. This setting creates an inspiring atmosphere that embodies elegance and luxury. Sandia Resort & Casino is known for its commitment to high standards, including integrity, fairness, collaboration,... Show More
Job Requirements
- Must be at least 21 years of age
- must be able to successfully pass a stringent background investigation
- must obtain and maintain a New Mexico Alcohol Server's License upon hire
- must successfully complete the New Mexico Food Handlers course upon hire
- will require a pre-employment and random drug screening
- high school diploma, GED certification or equivalent
- three years food and beverage management experience including two years in a fine dining restaurant with a full bar and wine list
- three years food and beverage supervisory experience
Job Qualifications
- High school diploma, GED certification or equivalent
- three years food and beverage management experience including two years in a fine dining restaurant with a full bar and wine list
- three years food and beverage supervisory experience
- knowledge of fine dining restaurant and lounge operations including food and beverage service standards, industry trends, and guest expectations
- extensive knowledge of wine, spirits, beers, and non-alcoholic beverages including varietals, production methods, flavor profiles, and pairing principles
- excellent verbal and written communication skills
- ability to lead, motivate, and develop a diverse team of hospitality professionals
- strong budgetary, projections, and cost control skills
- excellent safety and sanitation skills
- experience with computerized point of sales systems
- knowledge of Windows based computers and software
Job Duties
- Oversee all aspects of the guest experience, ensuring a luxurious, memorable, and seamless experience for all visitors
- uphold the resort and casino's brand standards, implementing service protocols to maintain a high level of guest satisfaction
- address guest concerns or complaints promptly and professionally, working to resolve issues and enhance guest retention
- recruit, train, and mentor a team of service staff including servers, bartenders, bussers, hosts, and supervisors
- create a positive work environment with a focus on teamwork, ongoing training, and opportunities for growth
- manage scheduling, shift assignments, and ensure that the team is adequately staffed for peak service periods, special events, and VIP reservations
- conduct regular performance evaluations, provide constructive feedback, and implement action plans for improvement as needed
- oversee daily operations of the fine dining and lounge area, including setup, service, and breakdown
- manage the flow of service in collaboration with the culinary staff to maintain efficiency and quality, especially during peak hours and high-profile events
- manage the process of accurate reservations and their subsequent allocation and satisfaction
- ensure compliance with all health, safety, and sanitation regulations, as well as company policies
- strictly observe all safety and hygiene practices as laid out by management
- demonstrate strong responsible alcohol service and hold all staff accountable
- manage budgets and expenses, including revenue goals, labor costs, and other operational expenses
- track and analyze sales, food and beverage costs, and profit margins, implementing strategies to improve profitability
- oversee inventory control, ordering, and stock levels of food and beverages and supplies to avoid shortages or overstocking
- coordinate with purchasing for sourcing high-quality ingredients, local wines, and unique products that enhance the rooftop experience
- work closely with the F&B Director, Executive Chef, Marketing, and Sales team to plan and execute special events, private parties, and VIP experiences
- develop tailored service plans for high-profile guests and ensure all details are flawlessly executed for private dining or event reservations
- collaborate with the resort and casino's promotion team for marketing and executing exclusive events to increase traffic and revenue
- maintain the venue's ambiance and aesthetic appeal, ensuring the rooftop remains a sophisticated and inviting space
- partner with the maintenance and I.T. team to keep furnishing, decor, lighting, and music aligned with brand standards
- source feedback to continuously refine and improve the rooftop's atmosphere, keeping it fresh and appealing to both new and returning guests
- communicate effectively with the resort and casino's other venue managers to ensure seamless service for guests moving between multiple F&B locations
- participate in management meetings, collaborating with various departments to align strategies and achieve resort-wide goals
- serve as a liaison between the front-of-house and back-of-house teams, fostering strong coordination and ensuring alignment on service expectations
- perform other job-related duties as assigned
- maintain punctual and regular attendance in accordance with the Attendance Policy for Pueblo of Sandia
- create an environment of teamwork through strong communication, mentoring, and providing guidance, support, and appreciation for team members' contributions
- nurture an exceptional team environment, developing a positive work culture and creating a well-informed, collaborative, and enthusiastic team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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