Job Overview
Benefits
comprehensive training
Mentoring
Paid Time Off
Health Insurance
Employee Discounts
Retirement Plan
flexible schedule
Job Description
Omni Grove Park Inn & Spa is a prestigious AAA Four-Diamond resort known for its understated elegance and southern charm. Located in the scenic Blue Ridge Mountains, this historic hotel has been a favored destination for ten U.S. Presidents and numerous notable figures from art, entertainment, sports, and politics. The resort boasts stunning mountainous views, fine dining establishments, a renowned Donald Ross golf course, tennis and fitness facilities, an award-winning spa, and expansive convention spaces. As an iconic property, Omni Grove Park Inn & Spa combines luxurious accommodations with exceptional service, creating memorable experiences for every guest.
The company prides itself on fostering a vibrant workplace culture rooted in respect, gratitude, and empowerment. Employees benefit from comprehensive training and mentoring programs that encourage professional growth in a supportive environment. Associates at the Omni Grove Park Inn & Spa take pride in upholding a reputation for delivering impeccable service and personalized guest experiences. This dedication makes the hotel an ideal workplace for motivated individuals who are passionate about hospitality and guest satisfaction.
The Sunset Terrace Manager position at Omni Grove Park Inn & Spa plays a critical role in upholding the hotel’s standard of excellence within its restaurant division. The manager oversees a team of approximately 30 associates and collaborates closely with the Restaurant General Manager, other managers, and supervisors to ensure seamless operational efficiency. This full-time leadership role emphasizes the delivery of 4-Diamond service, maintaining consistent food and beverage standards, and providing an exceptional guest experience that aligns with Omni Hotels’ rigorous facility standards and guidelines.
Key responsibilities include managing restaurant operations to optimize economic performance, specifying and purchasing supplies, monitoring labor costs to meet payroll targets, and maintaining restaurant turnover at acceptable levels. The Sunset Terrace Manager is also charged with fostering a motivated and well-trained team, encouraging service excellence, and ensuring that the dining environment remains clean, inviting, and of the highest quality. The manager regularly inspects the premises and actively engages with both guests and hotel associates to promote personalized and memorable guest interactions.
Candidates for this role must be dynamic, enthusiastic leaders with the ability to handle pressure, multitask, and troubleshoot challenges as they arise. The role requires a strong front-of-house management background within an upscale or luxury food and beverage setting, excellent forecasting and cost control skills, and proficient use of technology including Microsoft Office and point-of-sale systems like Micros POS. Flexibility in scheduling is necessary, as the position entails working nights, weekends, and holidays.
Overall, the Sunset Terrace Manager position offers a unique opportunity to lead a renowned restaurant team within one of America’s most celebrated resorts. The role is ideally suited to experienced hospitality professionals who seek to combine leadership, operational management, and guest relations in a prestigious and dynamic environment.
The company prides itself on fostering a vibrant workplace culture rooted in respect, gratitude, and empowerment. Employees benefit from comprehensive training and mentoring programs that encourage professional growth in a supportive environment. Associates at the Omni Grove Park Inn & Spa take pride in upholding a reputation for delivering impeccable service and personalized guest experiences. This dedication makes the hotel an ideal workplace for motivated individuals who are passionate about hospitality and guest satisfaction.
The Sunset Terrace Manager position at Omni Grove Park Inn & Spa plays a critical role in upholding the hotel’s standard of excellence within its restaurant division. The manager oversees a team of approximately 30 associates and collaborates closely with the Restaurant General Manager, other managers, and supervisors to ensure seamless operational efficiency. This full-time leadership role emphasizes the delivery of 4-Diamond service, maintaining consistent food and beverage standards, and providing an exceptional guest experience that aligns with Omni Hotels’ rigorous facility standards and guidelines.
Key responsibilities include managing restaurant operations to optimize economic performance, specifying and purchasing supplies, monitoring labor costs to meet payroll targets, and maintaining restaurant turnover at acceptable levels. The Sunset Terrace Manager is also charged with fostering a motivated and well-trained team, encouraging service excellence, and ensuring that the dining environment remains clean, inviting, and of the highest quality. The manager regularly inspects the premises and actively engages with both guests and hotel associates to promote personalized and memorable guest interactions.
Candidates for this role must be dynamic, enthusiastic leaders with the ability to handle pressure, multitask, and troubleshoot challenges as they arise. The role requires a strong front-of-house management background within an upscale or luxury food and beverage setting, excellent forecasting and cost control skills, and proficient use of technology including Microsoft Office and point-of-sale systems like Micros POS. Flexibility in scheduling is necessary, as the position entails working nights, weekends, and holidays.
Overall, the Sunset Terrace Manager position offers a unique opportunity to lead a renowned restaurant team within one of America’s most celebrated resorts. The role is ideally suited to experienced hospitality professionals who seek to combine leadership, operational management, and guest relations in a prestigious and dynamic environment.
Job Requirements
- Bachelor degree or an Associate degree
- Minimum 2 years food and beverage management experience
- Strong leadership and managerial skills
- Experience in luxury or upscale hospitality environment
- Proficiency in Microsoft Office and point-of-sale software
- Ability to work flexible hours including nights, weekends and holidays
- Ability to stand or walk long periods and lift up to 40 lbs
- Preferred TIPS Certification
Job Qualifications
- Minimum of 2 years food and beverage management experience preferably in a luxury 4 diamond hotel
- Managerial skills and leadership talents
- Administrative experience and a hospitality professional mindset
- Proven track record managing upscale food and beverage environment
- Strong front of the house experience
- Developed proficiency with forecasting, cost controls and scheduling
- Proven leadership skills supporting employee growth and interdepartmental teamwork
- Dynamic and enthusiastic leadership qualities
- Service and detail oriented with problem-solving skills
- Computer proficiency including Microsoft Office and Windows
- Micros POS experience preferred
- Experience managing payroll
- Bachelor degree or Associate degree (minimum 2 years of higher education)
- TIPS Certification preferred
- Ability to stand or walk for long periods and lift/push/pull up to 40 lbs
- Must be able to work flexible schedule including nights, weekends and holidays
Job Duties
- Oversees a staff of approximately 30 associates with the support of a Restaurant General Manager, Managers, and Supervisors
- Maintains food and beverage standards and a consistent guest experience as documented by Medallia and ability to execute all Omni Hotels facility standards and guidelines
- Ensures a smooth, efficient, and economic operation in restaurant
- Specifies and purchases supplies, and records all data pertaining to the Outlets
- Maintains a highly motivated and trained staff that continually strives for excellence in service
- Constantly monitors and controls all labor cost for Outlet departments, achieving targeted payroll
- Maintains restaurant turnover at an acceptable level
- Coordinates and communicates closely with other internal departments
- Monitors all guest requests to ensure they are met within prescribed time limits
- Inspects and tours the restaurant several times daily, ensuring clean, inviting, and 4-Diamond/4-Star quality
- Performs other duties as assigned by Restaurant General Manager
- Engages actively with guests and all hotel associates
- Encourages staff to create unique, personalized WOW moments at every opportunity
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