Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible schedule
Job Description
Church's Chicken is a well-established quick-service restaurant brand, known for its commitment to providing quality comfort food and an exceptional dining experience. With over 60 years in the industry, Church's Chicken has grown into a respected name where both guests and employees enjoy a welcoming, fun, and fast-paced environment. The company emphasizes a culture filled with opportunity and growth, making it more than just a place to eat but a place where dedicated individuals can build rewarding careers. Church's Chicken proudly upholds equal employment opportunity practices, ensuring all team members are valued and respected regardless of race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected characteristic.
The role of the Restaurant General Manager (RGM) at Church's Chicken is critical to the success of each restaurant location. The RGM is responsible for overseeing all business activities within a single restaurant, ensuring that each guest receives high-quality, value-oriented dining with friendly, quick, and accurate service in a clean and safe environment. This leadership position requires managing sales goals, controlling expenses, and fostering a positive and engaging work atmosphere for team members. The RGM directs the efforts of an Assistant Restaurant General Manager and shift leaders, who collectively ensure smooth daily operations. The size and composition of the management team may vary depending on the restaurant's sales volume and location.
The General Manager plays a key role in creating an environment that exceeds guest expectations through excellent customer service. This includes proactively seeking and responding to guest feedback, resolving complaints effectively using a structured approach, and ensuring communication within the team is clear and continuous. The RGM also leads regular training sessions to cultivate skills and knowledge among staff, provides frequent feedback, and encourages professional development and team engagement.
From an operational standpoint, the General Manager is accountable for compliance with all applicable federal, state, and local laws, including labor laws and health regulations. They maintain a clean, safe restaurant environment and oversee budgets to align with financial targets, making necessary adjustments as needed. They also manage inventory control, routine equipment maintenance and repairs, and prepare regular operational reports that analyze performance.
This role requires a strong leader who can build a motivating and rewarding workplace where team members are encouraged to excel, recognized for their contributions, and enjoy their work. The General Manager must demonstrate excellent interpersonal skills, business acumen, and the ability to implement company policies and procedures efficiently. Working a flexible schedule of 50 to 55 hours per week, often including weekends, is expected to meet operational needs.
In summary, the Church’s Chicken Restaurant General Manager is a pivotal figure in driving the restaurant’s success through effective leadership, exemplary customer service, and rigorous operational management. This position is ideal for candidates passionate about the restaurant industry, eager to lead teams in a dynamic environment, and motivated to contribute to a brand that stands for quality and community.
The role of the Restaurant General Manager (RGM) at Church's Chicken is critical to the success of each restaurant location. The RGM is responsible for overseeing all business activities within a single restaurant, ensuring that each guest receives high-quality, value-oriented dining with friendly, quick, and accurate service in a clean and safe environment. This leadership position requires managing sales goals, controlling expenses, and fostering a positive and engaging work atmosphere for team members. The RGM directs the efforts of an Assistant Restaurant General Manager and shift leaders, who collectively ensure smooth daily operations. The size and composition of the management team may vary depending on the restaurant's sales volume and location.
The General Manager plays a key role in creating an environment that exceeds guest expectations through excellent customer service. This includes proactively seeking and responding to guest feedback, resolving complaints effectively using a structured approach, and ensuring communication within the team is clear and continuous. The RGM also leads regular training sessions to cultivate skills and knowledge among staff, provides frequent feedback, and encourages professional development and team engagement.
From an operational standpoint, the General Manager is accountable for compliance with all applicable federal, state, and local laws, including labor laws and health regulations. They maintain a clean, safe restaurant environment and oversee budgets to align with financial targets, making necessary adjustments as needed. They also manage inventory control, routine equipment maintenance and repairs, and prepare regular operational reports that analyze performance.
This role requires a strong leader who can build a motivating and rewarding workplace where team members are encouraged to excel, recognized for their contributions, and enjoy their work. The General Manager must demonstrate excellent interpersonal skills, business acumen, and the ability to implement company policies and procedures efficiently. Working a flexible schedule of 50 to 55 hours per week, often including weekends, is expected to meet operational needs.
In summary, the Church’s Chicken Restaurant General Manager is a pivotal figure in driving the restaurant’s success through effective leadership, exemplary customer service, and rigorous operational management. This position is ideal for candidates passionate about the restaurant industry, eager to lead teams in a dynamic environment, and motivated to contribute to a brand that stands for quality and community.
Job Requirements
- high school diploma or ged
- at least 1 year of supervisory experience in the restaurant industry
- successful completion of required training and tests
- valid driver's license and proof of valid insurance
- ability to work 50 to 55 hours per week
- availability to work flexible shifts including weekends
- knowledge of restaurant policies, practices, and procedures
- understanding of labor cost and business reporting
- excellent interpersonal communication skills
- basic computer skills
- ability to interpret profit and loss statements
- capability to implement policies
- strong coaching and counseling skills
- commitment to improving customer satisfaction
- experience in recruiting and interviewing staff
- supervisory ability
- conflict management skills
- ability to foster a positive work environment
Job Qualifications
- high school diploma or ged
- supervisory experience in the restaurant industry
- valid driver's license and proof of insurance
- knowledge of restaurant policies and operational procedures
- understanding of labor cost reporting and operating statements
- excellent interpersonal skills
- basic computer skills
- knowledge of profit and loss statements
- ability to implement policies and procedures
- skilled in employee development and coaching
- experience in customer satisfaction improvement
- knowledge of recruiting and interviewing
- ability to supervise others
- conflict resolution skills
- ability to create and maintain a positive work environment
Job Duties
- create an in store service environment that exceeds guest expectations with friendly, quick, and accurate service
- build team understanding and commitment to guest service standards
- communicate and follow-up with guests to obtain feedback and identify service and food quality improvement opportunities
- assist and resolve all guest complaints in-person or by phone using the listen, apologize, satisfy and thank model
- ensure all incoming calls are handled in a prompt, courteous, and professional manner
- direct and conduct regular training with team members
- provide regular feedback to all team members and identify areas for improvement
- work with direct reports to cross-train and assist in the development of new skills
- create a workplace where team members strive to do their best, are rewarded for performance, and have fun
- ensure that federal, state and local laws, regulations, and ordinances are practiced and enforced
- maintain a clean and safe restaurant for guests and team members
- manage budgets and make adjustments as needed
- ensure compliance with labor laws
- understand, enforce and adhere to all company policies and procedures
- maintain restaurant inventory and ensure accessibility and organization
- oversee routine maintenance and repairs on all equipment
- prepare and analyze operation reports
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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