Restaurant Manager

Din Tai Fung North America is a renowned restaurant brand known for its exceptional dining experience and commitment to quality. Established as a leader in the casual and upscale casual dining sectors, the company prides itself on delivering exquisite cuisine alongside unparalleled customer service. With multiple locations across the United States, including its Glendale, CA branch located at 1164 Galleria Way, Din Tai Fung continues to expand its footprint, focusing on creating an inviting atmosphere where guests feel valued and cared for.

The company places significant emphasis on employee growth and professional development, fostering a workplace environment that is both supportive and dynamic. Din Tai Fung's commitment to its employees is demonstrated through competitive compensation packages, comprehensive benefits, and a culture that encourages advancement from within. This inclusive approach ensures that team members across all levels are aligned with the company’s mission, values, and service vision.

The role of Service Manager I at Din Tai Fung North America is a pivotal position within the front-of-house operations. Responsible for the oversight of both the greeter and server teams, the Service Manager ensures that every guest receives a welcoming and memorable dining experience. This leadership role demands maintaining brand standards consistently from the moment guests arrive to the completion of their meal service. The Service Manager drives excellence through effective training, coaching, and performance management, creating a professional and positive atmosphere for both employees and guests.

With a salary range of $78,800 to $114,200 annually, this position offers competitive pay aligned with the candidate’s experience and industry standards. Benefits accompanying this role include employer contributions towards medical insurance for employees and eligible dependents, dental, vision and life insurance, health savings accounts (HSA), commuter spending accounts, a 401(k) plan with company match, an employee assistance program, and exclusive discounts. Additionally, the role supports work-life balance with paid time off (PTO), paid sick leave (PSL), quarterly wellness days for extra rest, and opportunities for career advancement within the company.

This role requires a hands-on leader who is passionate about hospitality and excels in a fast-paced dining environment. The Service Manager collaborates closely with other front-of-house leadership to optimize server-driven sales through strategic upselling and labor cost management. Managing daily scheduling challenges such as call-outs and shift coverage while maintaining high service standards is also essential. The Service Manager is tasked with overseeing inventory related to front-of-house needs, including menus, server tools, and POS supplies, ensuring seamless operations.

Din Tai Fung North America prioritizes inclusion and equal opportunity, welcoming all qualified candidates who meet the legal employment requirements in the U.S. as verified through the E-Verify system. The company strives to maintain a workplace free of discrimination based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or other protected characteristics. This environment cultivates respectful, professional interactions that uphold Din Tai Fung’s esteemed reputation.

Overall, the Service Manager I role is ideal for experienced restaurant leaders who seek to contribute meaningfully to a prestigious brand known for quality, innovation, and outstanding guest service. Candidates passionate about hospitality management and dedicated to elevating the customer experience will find this position rewarding and filled with growth potential within a supportive corporate culture.