Restaurant Manager

Pomona, CA, USA|

Job Overview

Compensation

Hourly

Range $25.00 - $27.00

Benefits

Medical insurance

Vision Insurance

Dental Insurance

bonus program

vacation

sick leave

employee meal program

CalSavers

growth opportunities

Job Description

Original Tommy's Hamburgers has been a cherished dining destination since 1946, renowned for serving the best burgers while fostering a warm and welcoming atmosphere. As a family-owned restaurant with a rich heritage spanning over seven decades, Original Tommy's is committed to delivering exceptional customer service by offering only the highest quality food paired with enthusiasm and dedication. This commitment to excellence is central to their mission to create memorable dining experiences for every guest. The company values its team members and recognizes that the quality of service depends fundamentally on the strength and passion of its staff. Original Tommy's prides itself on a friendly, team-oriented environment where employees are encouraged to grow, learn, and contribute their talents to the restaurant's ongoing success.

The Restaurant Manager role at Original Tommy's is a pivotal position critical to the continued growth and smooth operation of the restaurant. The ideal candidate will bring proven leadership skills with extensive restaurant management experience, ideally 5 to 7 years or more. This full-time position demands a motivated individual who thrives in a fast-paced environment and is adept at managing multiple responsibilities simultaneously while maintaining a high level of professionalism and customer focus. As Restaurant Manager, you will oversee all aspects of the restaurant’s daily operations from staff hiring and training to inventory control and financial management. Your responsibilities will include maintaining optimal labor costs through effective scheduling, conducting crew training sessions, ensuring compliance with labor laws and safety standards, and upholding the highest standards in food quality and customer service.

The role requires an ability to lead a diverse team, manage employee performance, and motivate staff to meet and exceed operational goals. You will be responsible for implementing and maintaining company procedures and policies, including health and safety regulations, and ensuring all employees complete necessary certifications and training programs. Operational duties such as cash management, inventory audits, ordering supplies, and managing the Point of Sale system will also be key elements of the role. Additionally, you will address customer concerns and complaints with professionalism to uphold the brand's reputation and ensure a positive customer experience.

Original Tommy's offers competitive benefits including medical, dental, and vision insurance, a bonus program, paid vacation and sick leave, an employee meal program, CalSavers retirement benefits, and opportunities for career advancement. They are an equal opportunity employer dedicated to diversity and inclusion, fostering a safe and respectful workplace free from discrimination in all forms. By joining Original Tommy's, the successful candidate will become part of a legacy brand that values hard work, integrity, and teamwork while providing excellent opportunities for personal and professional growth.

Job Requirements

high school diploma or equivalent
5-7 years of relevant restaurant management experience
ability to work flexible hours including weekends and holidays
strong organizational skills
excellent leadership abilities
good communication skills
proficiency with point of sale and inventory management systems
ability to manage multiple tasks in a fast-paced environment
commitment to upholding company policies and legal regulations

Job Qualifications

5-7 years of relevant experience
proven leadership and management skills
experience in restaurant operations
strong knowledge of labor law compliance
ability to manage budgets and control costs
excellent communication and interpersonal skills
proficiency in using point of sale systems
strong problem-solving and conflict resolution skills
commitment to customer service excellence
ability to train and develop staff
knowledge of safety and sanitation regulations

Job Duties

general management of the staff including hiring, training, coaching, directing performance, addressing under-performance, status changes, promotions, rate changes and terminations
manage staff levels through recruiting, interviewing, completing pre-employment screening and hiring new crew members
ensure store labor costs are managed through staff scheduling and adjustment of hours
conduct crew training including new hires and food preparation certifications
complete operational duties such as closing paperwork, food inventory, orders, disposal of expired food, revenue reconciliation and invoice processing
conduct cash management duties including register audits, daily safe audits and bank deposit preparation
manage the store point of sale system including employee and wage adjustments
ensure all crew members complete necessary training programs and maintain documentation
optimize profits by controlling food, beverage, supply and labor costs
manage employee personnel files and ensure labor law compliance and safety certifications
ensure compliance with security and surveillance practices
supervise equipment maintenance to OSHA, state, federal and company standards
resolve customer incidents and complaints
ensure overall restaurant standards per visitation checklist
demonstrate professionalism in communication, attitude and teamwork