Restaurant Manager

Chicago, IL, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Paid holidays

Employee assistance program

Job Description

Gibsons Restaurant Group is a renowned dining establishment known for its commitment to delivering an exceptional customer experience rooted in the core values of Hospitality, Quality, Value, and Family. As a respected name in the restaurant industry, Gibsons Restaurant Group has built a reputation for offering a warm and inviting atmosphere paired with top-tier service and high-quality menu offerings. The company's philosophy centers around creating memorable dining experiences that foster customer loyalty and satisfaction. Gibsons Restaurant Group prides itself on cultivating a family-like environment where staff and guests feel valued and respected, ensuring that each visit is special and enjoyable. The restaurant embraces innovation in dining while maintaining traditional hospitality values, making it a preferred destination for a diverse clientele ranging from casual diners to special occasion guests. The business operates with a focus on operational excellence, quality food preparation, and attentive service, contributing to its sustained success and expansion within the competitive dining market.

The role of the Restaurant Manager within Gibsons Restaurant Group is pivotal in upholding the company’s esteemed reputation and core beliefs. This management position is responsible for overseeing the daily restaurant operations to ensure that each customer receives superior service aligned with the company’s philosophy. The Restaurant Manager acts as a leader on the floor, collaborating closely with the Managers and General Manager (GM) to create an environment where both staff and customers feel supported and appreciated. Key responsibilities include maintaining effective communication across shifts, addressing customer feedback and satisfaction metrics, and driving increases in customer attendance year over year. The Restaurant Manager also plays a critical role in coordinating with corporate concierge services to attract hotel guests and meticulously tracking results to refine the customer acquisition strategy.

This position demands a hands-on approach, including engaging directly with guests by greeting them warmly and managing wait lists efficiently. The Restaurant Manager ensures that operational details such as reservation management, staff appearance, and dining area cleanliness meet the highest standards. Additionally, the role involves proactive monitoring of customer experiences through table touches and responding promptly to any complaints or emergencies that arise during service. The Restaurant Manager must demonstrate strong problem-solving abilities, exceptional interpersonal skills, and the capacity to thrive in a dynamic, fast-paced environment. Success in this role contributes significantly to customer loyalty, staff morale, and the overall smooth functioning of the restaurant. Candidates interested in this position should be prepared to uphold the values of Hospitality, Quality, Value, and Family that define Gibsons Restaurant Group’s mission and continue the tradition of excellence that guests expect. This position offers an exciting opportunity to grow within a vibrant restaurant group committed to exceptional service and operational success.

Job Requirements

High School Diploma or GED or equivalent
At least one year of experience working in a customer service role
Ability to communicate effectively and professionally with customers both on the phone and in person
Basic computer skills for data entry
Ability to read and interpret basic documents
Ability to maintain professionalism in high stress situations

Job Qualifications

High School Diploma or GED or equivalent
At least one year of experience working in a customer service role
Excellent relationship-building skills
Ability to understand customer needs and collaborate with internal and external resources to create solutions
Effective and professional communication skills both on the phone and in person
Initiative to ensure every customer receives superior customer service
Ability to maintain professionalism in high stress situations
Basic computer skills for data entry
Ability to read and interpret basic documents

Job Duties

Communicate with the Managers and General Manager throughout each shift to maintain optimum customer experience
Based on Spotter Reports and Guest Surveys, among other forms of customer input, work with managers and GM to improve customers’ restaurant experience and increase their loyalty
Actively work to drive year over year increases in covers
Work with corporate concierge liaison to attract hotel guests to the restaurant
Track results for managers and GM
Meet and greet customers promptly, courteously, and graciously, addressing customers by name whenever possible
Assist in managing the door and maintaining the wait list, as appropriate
Inform customers of approximate wait time and where they can wait for a table
Inform customers when their table is prepared
Answer phones
manage reservations and notes in Open Table
take to-go orders, receive payment and bring food to customers when they arrive, as needed
Escort customers to tables and provide menus
Arrange parties or special services for customers
Maintain a complete working knowledge of the menus, menu ingredients, and daily specials
Monitor staff uniforms and appearance for cleanliness and compliance with restaurant policy
Circulate through the dining room and bar area making table touches and checking on customers’ experience
Manage customer complaints and dissatisfaction in a prompt and professional manner
Determine necessary adjustments
Inform managers of complaint and resolution with customer
Anticipate and respond to customers’ needs by constantly scanning the room
Respond properly in any dining room emergency or safety situation
Monitor dining room serving stations for neatness and cleanliness
Inspect menus and lists to ensure their condition and appearance
May perform other duties as assigned