Job Overview

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Compensation

Salary
Range $55,000.00 - $65,000.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
team environment

Job Description

PopStroke is a dynamic, founder-led entertainment and hospitality brand that stands out for its energetic culture and commitment to creating memorable experiences. At its core, PopStroke is more than just a venue operator; it's a community where energy, culture, and teamwork drive everything they do. The company believes that engaging environments create outstanding results and that a vibrant culture propels sustained momentum. This philosophy, known internally as The PopStroke Way, inspires every team member to unlock their full potential and strive for constant growth and development. They foster a workplace where bold ideas are welcomed, performance is celebrated, and mutual trust and support help individuals rise to new challenges. PopStroke’s commitment to teamwork and a positive environment ensures that problems are tackled collaboratively and that every day is an opportunity to make a difference while keeping fun front and center.

As a restaurant and hospitality company with innovative golf entertainment venues, PopStroke offers a unique blend of fun, service, and operational excellence. Their values emphasize creativity, positivity, enthusiasm, hands-on problem solving, accountability, and continuous improvement — all vital qualities for sustaining the "Best in Class" experience that PopStroke promises its guests. The company places great importance on maintaining a joyful work atmosphere supported by strong leadership and a cooperative spirit among all employees.

The Restaurant Manager role at PopStroke is a pivotal position reporting directly to the Operating Partner. This full-time salaried role, with a compensation range from $55,000 to $65,000 annually, involves overseeing daily restaurant and golf operations to achieve service, sales, and profitability objectives. The manager supports both the Operating Partner and Assistant Operating Partner by supervising staff, coordinating inventory and ordering, and ensuring the entire operation runs smoothly and efficiently. The Restaurant Manager plays a significant part in maintaining PopStroke’s customer-centric culture by delivering an exceptional guest experience through attentive service, effective team leadership, and adherence to company standards and policies. This individual also contributes to employee hiring, training, development, and discipline, helping build a motivated, high-performing team.

In this role, candidates will engage in varying responsibilities including managing shifts, enforcing food safety and cleanliness standards, handling guest complaints and feedback, maintaining security protocols, and assisting with administrative duties. The manager fosters a positive working environment, ensures regulatory compliance, and upholds the overall professional image of both the restaurant and golf facilities. Candidates should be prepared to take ownership of their areas of responsibility, work proactively to solve problems, and support continuous improvement efforts across all facets of the operation. The ideal candidate will have a strong background in restaurant management with experience in high-volume settings, a passion for delivering outstanding guest service, and the ability to lead and inspire their team effectively within a lively hospitality environment. PopStroke’s inclusive culture encourages diverse talents and provides ample opportunities for personal and professional growth within an innovative and supportive workplace.

Job Requirements

  • Bachelor of Science degree in hotel/restaurant management is desirable
  • minimum of 3 years of restaurant management/supervision in a high-volume environment
  • ServSafe certification
  • valid driver's license
  • eligibility to work in the United States
  • excellent communication skills
  • strong leadership and team management abilities
  • ability to handle multiple tasks and solve problems effectively
  • good organizational skills
  • ability to maintain high standards of service and quality
  • willingness to work flexible hours and shifts

Job Qualifications

  • Bachelor of Science degree in hotel/restaurant management is desirable
  • a combination of practical experience and education will be considered as an alternative
  • knowledge of computers (MS Word, Excel, Outlook, Outlook Calendar)
  • minimum of 3 years of restaurant management/supervision in a high-volume environment
  • proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports
  • ability to learn the following dimensions of golf functions: maintenance of golf courses, pars and ordering of supplies, staffing levels
  • must possess a valid driver's license
  • must be eligible to work in the United States
  • self-discipline, initiative, leadership ability and outgoing
  • pleasant, polite manner and a neat and clean appearance
  • ability to motivate employees to work as a team to ensure that food and service meet appropriate standards
  • must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems
  • must possess good communication skills for dealing with diverse staff
  • ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities
  • ability to determine applicability of experience and qualifications of job applicants

Job Duties

  • Support the Operating Partner and Assistant Operating Partner in ensuring that the restaurant and golf operations meet service, sales, and profit objectives and supervise and direct staff in daily work activities
  • At all times provide a professional image of PopStroke to promote its "Best in Class" philosophy
  • Perform opening and closing procedures
  • run shifts and assist with service as needed
  • Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs
  • Provide the direction and training required to ensure that team members are executing at the highest level for exceptional guest experience
  • Ensure positive guest service in all areas
  • respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests
  • Assist with hiring, supervision, and when necessary, termination of employees
  • Conduct orientation, explain the PopStroke philosophy, and assist with the training of new employees
  • Support the employees by providing ongoing feedback, assist the General Manager with establishing performance expectations, performance reviews and counseling
  • Assist with scheduling for their assigned areas of responsibility
  • Assist the Operating Partner with administrative duties
  • Assist the Operating Partner with efficient provisioning and purchasing of supplies
  • Enforce sanitary practices for food handling, optimal cleanliness, and maintenance of restaurant areas, dining areas, golf courses, golf building and ice cream shop
  • Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances during their assigned shifts
  • Responsible for ensuring consistent high quality of food preparation and service
  • investigate and resolve complaints concerning food quality and service or issues on the golf courses
  • Ensure that proper security procedures are in place to protect employees, guests, and company assets
  • ensure a safe working and guest environment to reduce the risk of injury and accidents
  • completes accident reports promptly in the event that a guest or employee is injured
  • Maintain professional image of entire property, including restaurant and golf building cleanliness, proper uniforms, and appearance standards
  • Keep the Operating Partner promptly and fully informed of all issues (i.e., problems, unusual matters of significance and positive events) and take prompt corrective action where necessary or suggest alternative courses of action
  • Maintain a positive working relationship with all company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity, and efficiency/effectiveness
  • Must be ServSafe certified and will uphold all ServSafe guidelines
  • Perform other duties and responsibilities as required or requested

Job Criteria

Experience

Mid Level (3-7 years)


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