Restaurant Manager

Morrisville, NC, USA|

Job Overview

Employment Type

Full-time

Benefits

weekly pay

performance bonuses

meal discounts

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401k plan

Paid Time Off

Paid parental leave

Employee assistance program

Pre-tax commuter benefits

flexible spending accounts

Dependent care accounts

development opportunities

Job Description

Shake Shack is a leading hospitality brand renowned for its commitment to quality food, exceptional service, and vibrant community engagement. Founded in New York City's Madison Square Park as a humble hot dog cart by Danny Meyer, the company has flourished into a globally recognized fast-casual restaurant chain. Shake Shack specializes in delivering high-quality, delicious menu offerings while fostering a welcoming atmosphere for both guests and employees. The brand is deeply rooted in the philosophy of "Standing For Something Good," which emphasizes doing the right thing for its people, neighborhoods, and the environment. This ethos is reflected in their dedication to sustainable sourcing, community involvement, and creating an inclusive and positive workplace culture for all members of the ShackFam. Shake Shack offers extensive learning opportunities and career development programs to empower employees to grow professionally and personally in a fun, collaborative setting. The company prides itself on its fast-paced, dynamic work environment and its focus on hospitality excellence and innovation across all levels of operation.

The role of Shack Management at Shake Shack located in Morrisville, North Carolina, is a full-time leadership position critical to the successful daily operations of the restaurant. As a Shack Manager, you will be responsible for overseeing all facets of the restaurant’s functioning, including team management, guest satisfaction, compliance with health and safety standards, and community relations. This role requires a passionate leader with a strong focus on coaching, motivation, and operational excellence to drive the team to deliver memorable dining experiences. The manager will also champion the brand in the local community by developing and implementing promotional events and encouraging word-of-mouth marketing. Working at Shake Shack means joining a fast-growing, award-winning company that fosters career growth through hands-on mentorship, extensive training, and a supportive, inclusive work environment. This position offers the perfect opportunity for experienced restaurant management professionals eager to contribute to a thriving company that values its people and strives for continuous improvement.

Working at Shake Shack comes with numerous benefits including weekly pay and performance bonuses, meal discounts, comprehensive medical, dental, and vision insurance plans, employer-paid life and disability insurance, and a 401k plan with company match. Employees also enjoy paid time off, parental leave, commuter benefits, access to employee assistance programs from day one, and exclusive corporate discounts. Shake Shack encourages diversity and is an equal opportunity employer welcoming candidates from all backgrounds to apply and be a part of something good.

Job Requirements

high school diploma or equivalent
2-3 years of restaurant management experience in a high-volume, fast-paced restaurant setting
working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
aptitude for leadership and coaching
understanding of financial business operations
food handler certification preferred
willingness to work flexible hours

Job Qualifications

2-3 years of restaurant management experience in a high-volume, fast-paced restaurant setting
working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
must exhibit an aptitude for leading, coaching, and driving excellence at every level
understanding of financial aspects of business operations
food handler certification, preferred
willingness to work flexible hours

Job Duties

manage daily restaurant operations to ensure superior service and guest satisfaction
train team members on all aspects of the Shack operations
motivate and manage team members to provide highest level of hospitality
demonstrate leadership with a focus on coaching and achieving excellence
develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
ensure compliance with sanitation and safety regulations