Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.85 - $37.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
bonus eligibility
Career development opportunities
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to excellence, innovation, and outstanding guest experiences. Among its many brands, Courtyard by Marriott stands out as a hotel designed with business travelers in mind, providing a seamless blend of comfort, convenience, and stylish environments tailored to meet the diverse needs of its guests. Located at 7955 Irvine Center Dr, Irvine, California, the Courtyard hotel offers a dynamic workplace where associates are empowered to excel and grow professionally within a vibrant corporate culture that values diversity and inclusion.
This full-time management position within the Rooms & Guest Services Operations department at Courtyard by Marriott is integral to the successful execution of hotel operations, encompassing Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance departments. The role is designed to uphold Marriott’s high standards by leading teams, supporting operational functions, enhancing guest satisfaction, and driving the financial performance of the property. With an hourly pay range of $28.85 to $37.50 and eligibility for bonuses, this position offers competitive compensation and the opportunity to contribute meaningfully to a renowned hospitality brand.
The responsibilities include supervising and mentoring staff, ensuring operational procedures and standards are consistently met, and actively engaging in daily hotel activities to support a seamless guest experience. The ideal candidate will lead by example, demonstrating enthusiasm and professionalism while fostering an environment where team members are equipped to meet and exceed expectations. They will communicate clearly with employees about goals, performance results, and areas for development, positioning the team to provide exceptional guest services consistently.
In addition to operational leadership, the position requires effective management of guest satisfaction feedback and employee relations, including proactive problem solving and communication. The manager will be responsible for implementing property-specific recovery plans, ensuring compliance with key control protocols, and assisting in financial analyses and audits alongside senior management. This role also involves participating in human resource activities such as interviewing, onboarding new hires, and ensuring thorough orientation processes.
At Courtyard by Marriott, there is a commitment to nurturing a culture that celebrates the unique backgrounds and talents of their associates, promoting equal opportunity employment and embracing diversity. Associates are recognized as a strength to the company, where collaboration and mutual respect are prioritized. Prospective candidates who are passionate about hospitality, eager to grow their leadership skills, and driven to enhance the guest experience will find this role fulfilling and rewarding. Joining the Courtyard team means becoming part of a global network of hospitality professionals dedicated to exceptional service and continuous improvement.
This full-time management position within the Rooms & Guest Services Operations department at Courtyard by Marriott is integral to the successful execution of hotel operations, encompassing Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance departments. The role is designed to uphold Marriott’s high standards by leading teams, supporting operational functions, enhancing guest satisfaction, and driving the financial performance of the property. With an hourly pay range of $28.85 to $37.50 and eligibility for bonuses, this position offers competitive compensation and the opportunity to contribute meaningfully to a renowned hospitality brand.
The responsibilities include supervising and mentoring staff, ensuring operational procedures and standards are consistently met, and actively engaging in daily hotel activities to support a seamless guest experience. The ideal candidate will lead by example, demonstrating enthusiasm and professionalism while fostering an environment where team members are equipped to meet and exceed expectations. They will communicate clearly with employees about goals, performance results, and areas for development, positioning the team to provide exceptional guest services consistently.
In addition to operational leadership, the position requires effective management of guest satisfaction feedback and employee relations, including proactive problem solving and communication. The manager will be responsible for implementing property-specific recovery plans, ensuring compliance with key control protocols, and assisting in financial analyses and audits alongside senior management. This role also involves participating in human resource activities such as interviewing, onboarding new hires, and ensuring thorough orientation processes.
At Courtyard by Marriott, there is a commitment to nurturing a culture that celebrates the unique backgrounds and talents of their associates, promoting equal opportunity employment and embracing diversity. Associates are recognized as a strength to the company, where collaboration and mutual respect are prioritized. Prospective candidates who are passionate about hospitality, eager to grow their leadership skills, and driven to enhance the guest experience will find this role fulfilling and rewarding. Joining the Courtyard team means becoming part of a global network of hospitality professionals dedicated to exceptional service and continuous improvement.
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in guest services, front desk, housekeeping, or related area
- Excellent communication skills
- Leadership ability
- Ability to work full time
- Availability to perform hourly job functions as needed
- Proficiency in hospitality management systems
- Strong customer service orientation
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related area
- Proven leadership skills with the ability to motivate and develop a team
- Strong communication and interpersonal skills
- Ability to understand and analyze financial and operational reports
- Customer service excellence and problem-solving abilities
- Knowledge of hospitality industry standards and practices
- Proficient in managing guest satisfaction and feedback processes
- Experience with scheduling and staffing in a hospitality environment
Job Duties
- Ensure that goals are translated to the team as they relate to guest tracking and productivity
- Understand employee and guest satisfaction results and communicate game plans to address need areas and expand strengths
- Assist in ensuring the team has the capabilities to meet expectations
- Lead by example demonstrating self-confidence, energy and enthusiasm
- Assist employees in understanding and exceeding guests' ever-changing needs and expectations
- Follow property specific second effort and recovery plan
- Publish all guest satisfaction results in a timely fashion
- Take proactive approaches when dealing with employee concerns
- Extend professionalism and courtesy to employees and guests at all times
- Communicate and update all goals and results with employees
- Meet semiannually with staff on a one-to-one basis
- Assist and teach the team scheduling against guest and hours/occupied room goals
- Perform hourly job functions as needed
- Provide excellent customer service by being readily available and approachable for all guests
- Respond timely to customer service department requests
- Ensure all team members meet or exceed all hospitality requirements
- Assist in performing required annual Quality audit with GM and RD
- Ensure a viable key control program is in place
- Understand financial statements, sales and activity reports, and other performance data
- Interview and assist in making hiring decisions
- Receive hiring recommendations from team supervisors
- Ensure orientations for new team members are thorough and completed in a timely fashion
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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