Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $77,000.00
Benefits
comprehensive benefits
401k
Generous paid time off plan
Employee assistance program (EAP) access
restaurant dining discounts
supportive work environment
opportunities for career growth
Job Description
Bottleneck Management is a dynamic and rapidly growing hospitality company that operates vibrant, high-energy, and approachable restaurants in some of the most exciting neighborhoods and locations. Since its inception, Bottleneck Management has been committed to genuine people and genuine hospitality, creating an environment where both guests and team members feel valued and appreciated. The company has flourished into a hospitality leader while always keeping its core values at the forefront. These core values emphasize understanding the wants and needs of others, supporting colleagues through words and actions, empowering each team member to excel, and enjoying every moment shared with guests... Show More
Job Requirements
- Ability to work a variable schedule, including weekends
- Must be able to stand for full shift
- Must be able to lift at least 50 pounds
- Must have good hearing for accurate communication with guests
- Must be able to use hands and fingers to handle and feel objects, tools controls and type
- Must be able to work in areas of loud noise
- Required to frequently reach, bend, stoop, and carry
- Must be able to work in both warm and cool environments
- Must be able to tolerate potential exposure to allergens such as peanut products, egg, dairy, gluten, soy, seafood, and shellfish
Job Qualifications
- Minimum 2 years of restaurant management and people leadership experience
- Effective verbal and written communication skills
- Strong organizational skills, specifically in areas such as scheduling, invoice processing and heavy traffic preparation and planning
- Effective coaching and leadership tied to financial and operational principles
- Industry related experience in complex operating processes and technology
Job Duties
- Work with the General Manager to ensure open communication and understanding exists between management and team members
- Promote and instill Bottleneck Management philosophies, culture, and operational standards
- Work with the General Manager and the management team during the process of hiring, training, and development of staff
- Coach, mentor, develop, and support team members in their efforts to advance within their location and Bottleneck Management
- Foster an environment of inclusion and unity at all levels
- Commit to guest-first mentality through a lead by example approach
- Reinforce to staff the importance of creating guest loyalty
- Carry, communicate, and embody the Bottleneck culture
- Understand and assist the General Manager in the execution of strategies that achieve maximum sales growth and cost controls
- Understand all aspects of financial controls including cost of goods sold, labor, and supplies
- Review manager reports with General Manager
- Use sales forecasting to help location budget weekly, monthly, and quarterly expenses to meet operational goals
- Be held accountable for meeting all company deadlines, protocols, policies, and procedures
- Ensure execution of innovative and creative ideas that drive incremental sales and organic growth
- Embrace, oversee, and communicate new Bottleneck Management initiatives to ensure proper introduction and execution
- Possess full working knowledge of training and expectations for all work groups
- Help define and reinforce expectations set for managers and staff
- Assist in holding team members accountable to expectations and standards
- Ensure that all managers and staff have the proper tools to be successful
- Ensure location is effectively using and maintaining all operational systems including POS systems, HRIS system, scheduling system, Avero, Open Table, and gift card processing
Job Location
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