Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Lunch and dining discounts
Employee assistance program
Training and development opportunities
Job Description
Rosewood Mansion on Turtle Creek® is one of Dallas's most iconic luxury hotels, famous for retaining the intimate ambiance of what was once a private residence. Known for its meticulously restored interiors and impeccable service, the hotel is widely regarded as an epitome of elegance and sophistication in the Dallas hospitality scene. Attentive associates and thoughtful amenities contribute to creating memorable experiences for all guests. The Mansion Restaurant, located within the hotel, has long been celebrated as one of Dallas's premier fine dining establishments, embracing a proud tradition of culinary excellence. Guests at Rosewood Mansion on Turtle Creek enjoy a refined atmosphere for al fresco meals and sophisticated in-room dining options, making it a preferred destination for both leisure and business travelers seeking high-end hospitality and exceptional cuisine.
The Lead Restaurant Host at Rosewood Mansion on Turtle Creek plays a critical role in ensuring the seamless flow and superior operation of the restaurant. This full-time permanent position is situated within the Food & Beverage Services department, based in Dallas, Texas. As the first point of contact for guests, the Lead Restaurant Host is entrusted with providing a warm and welcoming greeting that sets the tone for an exceptional dining experience. In close collaboration with the hosting and reservation teams, this role manages the dining room's seating flow to maximize guest satisfaction and operational efficiency.
Key responsibilities extend to assisting with the preparation and maintenance of the restaurant environment, including cleanliness and setup, ensuring all hotel standards are strictly observed. The Lead Restaurant Host manages restaurant reservations and the reservation book to optimize seating and covers, while also facilitating the planning and booking of large parties, including menu coordination and all event details. This position actively monitors guests’ needs throughout their visit, ensuring that every interaction reflects Rosewood’s hallmark standards of hospitality.
In addition to guest-facing tasks, the Lead Restaurant Host contributes to the ongoing training of new hosts, ensuring they are proficient with the reservation system, in-house protocols like InDesign, and the company's established standards such as Rosewood’s LQA and FTG service guidelines. This role also has managerial duties including assigning stations, conducting opening and closing responsibilities, and maintaining the overall hospitality workflow with a keen eye for detail. The ideal candidate demonstrates exceptional organizational and communication skills and embodies the sophisticated, courteous, and professional demeanor that Rosewood Mansion on Turtle Creek is renowned for. By supporting daily operations and fostering an environment of excellence among the host team, the Lead Restaurant Host helps uphold the distinguished reputation of the Mansion Restaurant and the Rosewood brand as a whole. This role offers an opportunity to work in a prestigious environment with a focus on luxury hospitality and fine dining service, perfect for individuals committed to exceptional guest service and a high-quality workplace culture.
The Lead Restaurant Host at Rosewood Mansion on Turtle Creek plays a critical role in ensuring the seamless flow and superior operation of the restaurant. This full-time permanent position is situated within the Food & Beverage Services department, based in Dallas, Texas. As the first point of contact for guests, the Lead Restaurant Host is entrusted with providing a warm and welcoming greeting that sets the tone for an exceptional dining experience. In close collaboration with the hosting and reservation teams, this role manages the dining room's seating flow to maximize guest satisfaction and operational efficiency.
Key responsibilities extend to assisting with the preparation and maintenance of the restaurant environment, including cleanliness and setup, ensuring all hotel standards are strictly observed. The Lead Restaurant Host manages restaurant reservations and the reservation book to optimize seating and covers, while also facilitating the planning and booking of large parties, including menu coordination and all event details. This position actively monitors guests’ needs throughout their visit, ensuring that every interaction reflects Rosewood’s hallmark standards of hospitality.
In addition to guest-facing tasks, the Lead Restaurant Host contributes to the ongoing training of new hosts, ensuring they are proficient with the reservation system, in-house protocols like InDesign, and the company's established standards such as Rosewood’s LQA and FTG service guidelines. This role also has managerial duties including assigning stations, conducting opening and closing responsibilities, and maintaining the overall hospitality workflow with a keen eye for detail. The ideal candidate demonstrates exceptional organizational and communication skills and embodies the sophisticated, courteous, and professional demeanor that Rosewood Mansion on Turtle Creek is renowned for. By supporting daily operations and fostering an environment of excellence among the host team, the Lead Restaurant Host helps uphold the distinguished reputation of the Mansion Restaurant and the Rosewood brand as a whole. This role offers an opportunity to work in a prestigious environment with a focus on luxury hospitality and fine dining service, perfect for individuals committed to exceptional guest service and a high-quality workplace culture.
Job Requirements
- Education level not explicitly stated
- minimum 6 months experience in similar position
- preferably in fine dining or upscale dining restaurant
- familiarity with reservation and business systems
- ability to speak, read, and write English
- fluency in other languages preferred
- strong organizational skills
- exceptional guest relations skills
- ability to work with minimal supervision
- ability to stand for prolonged periods
- ability to multi-task
- maintain confidentiality of guest information
- adherence to grooming and appearance standards
Job Qualifications
- Required to speak, read, and write in English
- fluency in other languages preferred
- a minimum of 6 months experience in a similar position
- preferably in fine dining or upscale dining
- knowledge of business systems such as InfoGenesis, SevenRooms, OpenTable, Opera, InDesign
- working knowledge of MS Word and Excel
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
- ensure that standards are maintained at a superior level daily
- maintain complete knowledge of scheduled daily activities and in-house groups
- maintain daily house count
- know hotel extension numbers
- be familiar with hours of operation of each outlet, ambiance, menu selections and price range
- know features and services provided by the hotel
- maintain complete knowledge of all menu items, specials, 86'd items, liquor brands, beers, and non-alcoholic selections available
- strictly abide by state liquor regulations, prohibiting service to minors, intoxicated persons, and drunk driving
- maintain knowledge of table/seat/station numbers, proper table setups, room capacity, hours of operation, price range and dress code
- assist F&B Private Dining Coordinator with booking large parties, printing special menus
- prepare station chart and assign stations to associates
- set up host station with necessary supplies and maintain cleanliness
- inspect condition and cleanliness of menus and wine lists
- inspect restaurant environment and entrance area to ensure standards are met and cleanliness
- inspect tables and stations for proper setup and relay deficiencies
- guide servers and server assistants in table setup
- answer restaurant telephone courteously and efficiently
- take, record, and confirm restaurant reservations and cancellations
- maintain positive guest relations
- call upcoming anniversaries and birthdays to invite them back
- greet and acknowledge arriving guests at all times
- escort guests to tables and assist in seating, present menus and extend congenialities
- anticipate guest needs and respond promptly
- accommodate requests for information courteously
- oversee special attention guest and media reservations
- monitor OpenTable/Sevenrooms reservations
- set up and update reservation systems for events
- manage holiday and special programming reservations
- monitor service conformity to standards
- extend courteous departures
- ensure tables are cleaned and reset
- complete closing duties
- document information in restaurant logbook
- be familiar with operation of POS and manual systems
- exhibit friendly, helpful, courteous manner
- train associates to meet standards
- perform all other duties as required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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