Restaurant Hostess/Host Urgently Hiring

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Exact $13.00
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Work Schedule

Split Shifts
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Benefits

Marriott Travel Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Paid sick leave

Job Description

Marriott International is a globally recognized hospitality company known for its exceptional service and commitment to creating memorable experiences for guests worldwide. As a leader in the hotel industry, Marriott offers a diverse portfolio of hotels and resorts, catering to both leisure and business travelers. The company values hospitality professionals who are passionate about customer service and are eager to engage with guests from all over the world. Marriott's inclusive work environment fosters growth, learning, and the opportunity to build a rewarding career in hospitality.

The Host/Hostess position at Augustino's Restaurant, part of the Marriott family, is a crucial role focused on delivering excellent customer experiences right from the moment guests enter the restaurant. This hourly non-exempt role provides an engaging work environment where hosts set the tone for hospitality, ensuring guests feel welcomed and valued. The role involves greeting and seating guests efficiently and courteously, managing seating assignments to maintain balanced server workloads, and maintaining smooth guest flow throughout meal periods. Hosts are also responsible for maintaining cleanliness and order in the front of the house, following Marriott's service standards, and fostering a welcoming atmosphere that encourages repeat visits.

Detailed tasks include supervising seating to optimize service speed and guest satisfaction, coordinating with the serving staff for breaks and sidework assignments, checking guest feedback, and responding to any issues promptly to ensure high service standards. Additionally, hosts need to have a strong understanding of menu items, including wines, to assist guests effectively and provide helpful recommendations. The role requires thorough knowledge of the hotel's services and food and beverage outlets, contributing to a seamless dining experience.

Marriott offers its hosts the chance to explore new places with Marriott Travel Benefits, supporting career growth and personal development in the thriving hospitality sector. This position’s shifts are designed to meet guest demands, with typical hours from early morning to late evening. The hourly wage is $13.00, reflecting the responsibility and engagement expected from applicants. Marriott encourages employees to uphold professional grooming standards and adhere to the dress code, emphasizing the importance of a polished and professional presentation.

This job opportunity is ideal for individuals who enjoy interacting with diverse guests, thrive in a dynamic restaurant setting, and are looking to build or advance their careers in hospitality. By joining Marriott as a host, employees become part of a global brand dedicated to quality, service excellence, and cultural exchange through travel and hospitality. The company's commitment to 'clean as you go' policies and efficient communication processes creates a best-in-class working environment where teamwork drives success and guests receive consistent, high-quality service.

Job Requirements

  • High school diploma or equivalent
  • previous experience in a hospitality or restaurant role preferred
  • ability to work flexible shifts including mornings and evenings
  • well groomed and adhering to hotel dress code
  • excellent communication skills
  • ability to handle guest complaints professionally
  • physical stamina to stand and walk for extended periods

Job Qualifications

  • Knowledge of English and local language
  • excellent knowledge of wines and menu items
  • understanding of hotel services and operating hours
  • ability to communicate effectively with guests and staff
  • experience in hospitality or customer service roles
  • ability to visually check work areas
  • strong interpersonal skills

Job Duties

  • Greet and seat guests using Marriott service standards
  • supervise and control seating to balance server workloads
  • maintain guest flow charts to track guest volume
  • ensure entrance and front of restaurant are staffed and spotless
  • check on guests to gather feedback and resolve issues promptly
  • assign stations and sidework to servers
  • conduct menu classes and taste panels with management and kitchen

Job Criteria

Experience

Entry Level (1-2 years)


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