Restaurant Host

Rochester, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $20.79 - $25.99

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

basic life insurance

supplemental life insurance

Disability insurance

employee discount

Job Description

Neiman Marcus is a premier luxury retailer recognized for its unparalleled product assortment and outstanding customer service. Founded in 1907, Neiman Marcus has established itself as an iconic brand synonymous with elegance and sophistication in the retail industry. Operating across 36 stores, digital platforms, and remote selling avenues, this company brings together some of the most coveted luxury designers and offers an exclusive shopping experience that caters to customers in Pursuit of the Extraordinary. Not only does it offer luxury fashion, accessories, and home décor, but Neiman Marcus also creates memorable consumer experiences through a variety of exclusive initiatives such as the Neiman Marcus Awards, Fantasy Gifts, and dynamic seasonal campaigns that resonate deeply with its clientele. Part of Saks Global, Neiman Marcus benefits from being part of a leading portfolio of luxury brands and real estate assets, further solidifying its position in the high-end retail market.

The Restaurant Host role at Neiman Marcus is a vital position focused on delivering warm, professional, and accommodating service to guests within their dining environment. This position is essential to maintaining the brand’s promise of exceptional service throughout every customer interaction, specifically within the restaurant setting. The host’s primary responsibility is to greet and seat customers with a high level of hospitality and professionalism while managing the flow of service to ensure an efficient and enjoyable dining experience. This includes using platforms such as OpenTable to handle reservations, including VIP requests, and coordinating seating arrangements to optimize both customer satisfaction and operational efficiency. Hosts monitor server performance to ensure seamless service and assist with general inquiries about restaurant hours, specials, and events. This role emphasizes a keen attention to detail, effective communication skills, and the ability to multi-task in a fast-paced environment.

Additionally, the Restaurant Host is tasked with maintaining cleanliness, hygiene, and presentation standards that reflect the luxury status of Neiman Marcus. This includes adhering to strict uniform codes and personal grooming expectations to avoid any food contamination risks. The position requires physical stamina, including standing, bending, climbing stairs, and lifting up to 35 pounds, as well as flexibility to work various shifts, including evenings, weekends, and holidays to accommodate the business needs. Compensation for this role ranges from $20.79 to $25.99 per hour depending on geographic location, experience, and qualifications.

Joining Neiman Marcus as a Restaurant Host offers a great opportunity to work within a dynamic, fast-paced, and evolving company known for its strong culture of growth and innovation. Employees gain exposure to a broad spectrum of career advancement opportunities within a multi-brand luxury environment spanning retail operations, distribution, digital, and corporate sectors. This role comes with a comprehensive benefits package that includes medical, dental, and vision insurance, among other benefits, and an attractive employee discount. Overall, this position is ideal for candidates who are motivated, customer-focused, and eager to contribute positively to a globally respected luxury brand's restaurant operations.

Job Requirements

High school diploma or GED preferred
knowledge of OpenTable platform
excellent oral and written communication skills
ability to work autonomously
motivated and results-driven
ability to interact graciously with the public and handle multiple duties at the same time
exceptional customer service and problem-solving skills
able to stand, bend, climb stairs, and lift and carry 35 pounds
willing to work a flexible schedule including evenings, weekends, and holidays

Job Qualifications

High School diploma or GED preferred
knowledge of OpenTable platform
excellent oral and written communication skills
ability to work autonomously
motivated and results-driven
ability to interact graciously with the public and handle multiple duties at the same time
exceptional customer service and problem-solving skills
'win together' mentality

Job Duties

Maintains presence at host stand or door to professionally and graciously greet and seat customers
monitors server performance to ensure smooth service during the customers' dining experience
observes proper telephone etiquette
handles reservations through OpenTable platform including VIPs and any additional inquiries regarding hours of operation, specials, events, etc.
organizes reservations, maximizes seating during operating hours, and optimizes staffing and customer traffic
adheres to established accounting procedures for all transactions including all authorized methods of payment and maintains knowledge of the POS system
keeps flow of service to standards such as proper seating of customers to each wait station
participates in daily pre-shift meetings
fulfills duties that may involve lifting objects such as tables, chairs, highchairs
maintains cleanliness and presentability of all menus and menu covers
maintains the highest level of hygiene standards including clean, pressed uniform jacket and accompanying clothing and shoes
maintains clean and professionally styled hair and nails to avoid food contamination risks
adheres to posted work schedule and follows established procedures for schedule and shift changes