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Restaurant General Manager

Job Overview

diamond

Benefits

competitive pay
bonus potential
4 weeks vacation
Paid Time Off
scholarship programs
career advancement
Professional Development
medical benefits from day 1
Health and wellness programs
401k Retirement Plan
Discounts on mortgages
vehicle discounts
cell phone discounts
Gym membership discounts
Free Meals

Job Description

The Restaurant General Manager position is a crucial leadership role within a vibrant and successful restaurant environment. This establishment is part of a well-known chain that prides itself on delivering exceptional customer service and quality dining experiences. Committed to fostering an inclusive culture that values equity and belonging, the company invests heavily in training and developing its teams to achieve both personal growth and operational excellence. As a restaurant manager, you'll join a community of professionals dedicated to setting industry standards and continuously innovating to exceed guest expectations. This opportunity is full-time, generally requiring a 50-hour work week, which reflects the dedication needed to lead and inspire a dynamic staff effectively.

In this role, you will be entrusted with leading a talented team by carefully selecting and training individuals who are passionate about hospitality and customer satisfaction. Your leadership will be pivotal in cultivating a positive, high-energy workplace where employees feel motivated to perform at their best and to grow their careers. The general manager position demands a hands-on approach to management that includes recruiting, onboarding, and mentoring a diverse group of team members and assistant managers. You will oversee comprehensive training programs and be responsible for maintaining a workplace culture that promotes inclusion and acknowledges outstanding performance.

The role also involves significant operational oversight, including scheduling, financial management, and ensuring compliance with safety and quality standards. Your ability to analyze profit and loss statements and implement strategic actions to maximize profitability will be critical. Additionally, managing customer relations personally, resolving conflicts efficiently, and maintaining a high standard of cleanliness and maintenance will be front and center in your daily activities. You'll ensure that your location outperforms competitors by optimizing digital presence and advancing loyalty programs.

The Restaurant General Manager role is ideal for a seasoned professional with at least five years of experience in restaurant or retail management, boasting strong skills in people development and operational management. You will have a record of driving performance improvements and demonstrating a deep understanding of digital tools relevant to the hospitality sector. Excellence in communication, conflict resolution, and adherence to corporate standards are essential traits. This position offers an enriching career path with benefits encompassing competitive pay, bonus opportunities, extended vacation and paid time off, scholarship programs for educational growth, comprehensive medical coverage from the first day, wellness initiatives, a 401k retirement plan, and attractive perks such as discounts on everyday purchases and free meals. This role perfectly suits a proactive, adaptable leader who thrives in a fast-paced environment and is passionate about creating memorable customer experiences while advancing the company’s values.

Job Requirements

  • 5 years of restaurant or retail management experience
  • Proven track record in people management
  • Proficient in profit and loss analysis
  • Strong digital literacy
  • Excellent communication skills
  • Knowledge of restaurant maintenance programs
  • Commitment to equity, inclusion, and belonging
  • Experience with employee recognition and motivation
  • Recruitment and training skills
  • Ability to support change management
  • Compliance with corporate policies and safety standards

Job Qualifications

  • 5 years in restaurant or retail management with a strong track record in people management
  • Proven ability to improve performance based on profit and loss analysis
  • Proficient with digital tools and platforms
  • Exceptional communication skills including written, verbal, and interpersonal
  • Solid understanding of restaurant maintenance programs
  • Champion company culture and values with a focus on equity, inclusion, and belonging
  • Experienced in recognizing and motivating teams
  • Skilled in recruiting and training employees
  • Adaptable to change and experienced in supporting change management
  • Adheres to corporate policies and occupational health and food safety standards

Job Duties

  • Recruit, onboard, and conduct orientations for top team members and shift leads
  • Develop a comprehensive training plan, mentor assistant managers, shift leaders, and team member trainers
  • Recognize and reward outstanding team member performance regularly
  • Address and resolve conflicts promptly, maintaining a positive work environment
  • Personally engage with customers, swiftly resolving any issues to ensure a positive experience
  • Strategically schedule staff to optimize customer service
  • Analyze the restaurant's financial performance and manage the budget

Job Criteria

Experience

Mid Level (3-7 years)


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