Restaurant General Manager

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Paid Time Off

Paid holidays

Free Meals

Employee Referral Program

Opportunities to Advance

bonus potential

Job Description

Zaxbys is a renowned restaurant franchise in the fast-casual dining industry, widely recognized for its distinctive chicken dishes and exceptional customer experience. Established with the goal of providing guests with more than just a meal, Zaxbys has cultivated a unique environment where people can enjoy delicious food, great company, and a lively atmosphere. The brand prides itself on being a place where memories are made, and every visit is an opportunity for fun and connection. With many locations nationwide, Zaxbys continues to expand its footprint, bringing its beloved food and culture to new communities. The company’s commitment extends beyond its food; it places a strong emphasis on creating a workplace that fosters teamwork, growth, and satisfaction for its employees. Joining Zaxbys means becoming part of a dynamic team dedicated to delivering quality and service excellence in every aspect.

The role of General Manager at Zaxbys is a vital leadership position responsible for overseeing the day-to-day operations of a restaurant. This position requires a proactive individual who can motivate and guide a team to achieve high performance, ensuring a positive culture and exceptional guest experiences. The General Manager must skillfully manage staffing, sales growth, cost controls, and uphold brand standards consistently. This role involves strategic planning, team member development, and hands-on management to meet and exceed company goals. At Zaxbys, General Managers receive competitive pay with bonus potential up to 24% of their annual salary paid quarterly. The position offers numerous benefits such as paid time off, paid holidays, free meals, and opportunities for advancement, making it a rewarding career choice for those passionate about hospitality and leadership.

This position demands a leader who values team morale and fosters a positive working environment. Responsibilities include ensuring optimal staffing levels by recruiting, hiring, and retaining top talent, and providing ongoing training and development. The General Manager is accountable for maintaining operational excellence, including food safety certifications and compliance with all relevant laws and company policies. A significant part of the role is managing profitability through sales initiatives, cost management, and enhancing guest satisfaction. The successful candidate will also focus on community engagement to boost sales and uphold the high standards of the Zaxbys brand. Commitment to flexibility, safety, and superior management practices are key to thriving in this role, which also includes additional duties such as performance reviews, handling guest concerns, and utilizing managerial tools to keep accurate records. Overall, the General Manager at Zaxbys is instrumental in driving business success while creating an engaging and supportive work atmosphere.

Job Requirements

Must be 21 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: High school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Qualifications

High school diploma or equivalent
Some college preferred
3-5 years management experience
Restaurant management experience preferred
Strong leadership and organizational skills
Ability to develop and mentor team members
Excellent communication and interpersonal skills
Knowledge of food safety standards and certifications
Proven ability to manage budgets and drive sales growth

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
Food Safety Certification and Manager Certification
Any additional training required by Zax LLC
Ensure that the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Ensure service, product quality, and cleanliness standards are consistently upheld
Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
Strive to increase sales by building community relationships and providing outstanding product and service
Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Complete performance reviews for crew members and assist with performance reviews for managers
Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
Utilize management tools and keep neat, accurate, and current records
Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
Other responsibilities
Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Escalate concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly