Restaurant General Manager

Dallas, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

A work environment where you can come as you are

weekly pay

performance bonuses

Shake Shack Meal Discounts

Exclusive corporate discounts

Medical insurance

Dental Insurance

Vision Insurance

Employer Paid Life Insurance

Employer paid disability insurance

401k plan with company match

Paid Time Off

Paid parental leave

Employee assistance program

Pre-Tax Commuter and Parking Benefits

flexible spending accounts

Dependent care accounts

Development and growth opportunities

Job Description

Shake Shack is a rapidly growing hospitality brand that began as a humble hot dog cart in New York City's Madison Square Park. Founded by Danny Meyer, the visionary behind Union Square Hospitality Group, Shake Shack has transformed into a beloved restaurant chain known for delivering high-quality food paired with exceptional hospitality. With a focus on community involvement and sustainability, Shake Shack continues to uphold its mission to "Stand For Something Good" in everything it does. From local neighborhoods to global stages, the company emphasizes doing the right thing by its customers, employees, and surrounding communities. The culture is inclusive and supportive, offering team members ample opportunities for personal and professional growth. Shake Shack prides itself on creating unforgettable experiences for guests through carefully crafted food, a welcoming environment, and a commitment to excellence. As part of the #ShackFam, employees gain access to mentorship, training, and a vibrant workplace where ideas and diversity are embraced.

The role of Restaurant General Manager at Shake Shack is critical in maintaining these high standards of hospitality and operational excellence. This position involves leading and coaching a dynamic team to deliver outstanding guest experiences while managing all facets of restaurant operations. Responsibilities include overseeing inventory, quality control, safety protocols, and financial performance. The General Manager is charged with meeting and exceeding profitability goals by skillfully managing budgets, payroll, and scheduling. Equally important is fostering a positive team environment defined by motivation, development, and accountability. This leadership role requires balancing operational demands with thoughtful employee mentorship to build a culture of hospitality. Candidates should possess deep knowledge of restaurant management in high-volume and fast-paced settings, including expertise in food planning, purchasing, sanitation, and adherence to health codes. They will champion the Shake Shack brand through community engagement and uphold company policies to ensure a safe and compliant work environment. This role offers a compelling opportunity to grow with a market leader known for its commitment to its people and the communities it serves. Compensation details are competitive and tied to performance, with comprehensive benefits reflecting the company’s dedication to employee well-being and success.

Job Requirements

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
demonstrated ability to champion hospitality and motivate team members
strong leadership skills
minimum 3 years of P&L responsibilities
food handler certification preferred
willingness to work flexible hours

Job Qualifications

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
ability to learn and train others on all aspects of the Shack operations
demonstrated ability to champion hospitality and motivate team members
strong leadership skills with a focus on coaching and achieving excellence
knowledgeable in all financial aspects of business operations
minimum 3 years of P&L responsibilities
food handler certification preferred
willingness to work flexible hours

Job Duties

Lead, coach and develop team members
manage inventory, quality, and safety protocols
meet and exceed financial and profitability goals by managing budget
maintain top-notch standards of excellence and hospitality
drive sales and profits while developing people
implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
manage payroll and scheduling
promote the brand in the local community through word-of-mouth and restaurant events