Restaurant General Manager

Raleigh, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $48,900.00 - $67,500.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a rapidly expanding restaurant chain known for its commitment to providing not just great food but also a fun and welcoming environment where guests can spend quality time with friends and family. Founded to offer a unique dining experience, Zaxbys has grown into a beloved brand recognized for its high standards in customer service, quality menu offerings, and a positive team culture. At its core, Zaxbys focuses on the guest experience, ensuring that every visit is memorable and that customers leave satisfied and eager to return. The company represents more than a typical dining establishment; it is a place where community connections are fostered and employees find meaningful careers.

The role of General Manager at Zaxbys is essential to the ongoing success and growth of each individual restaurant location. As a General Manager, you will serve as a key leader within the establishment, providing guidance and motivation to your team while upholding the company’s standards and values. This is a hands-on position where leadership, operational expertise, and a passion for exceptional customer service come together. You will be responsible for overseeing all daily operations including staffing, team member development, sales growth, and cost management. The General Manager plays a pivotal role in creating a positive workplace culture that supports high morale and employee engagement.

Specific responsibilities include developing and implementing action plans aligned with company goals, ensuring compliance with brand standards, and delivering excellent guest experiences consistently. Your leadership will drive the team to achieve operational excellence through effective scheduling, training, and performance management. You will also be responsible for controlling expenses, managing inventory, and maintaining compliance with all local, state, and federal regulations. With a focus on profitability and growth, you will lead efforts to increase sales by building community relationships and delivering outstanding product quality and service.

Working at Zaxbys offers competitive pay, quarterly bonuses up to 24% of your annual salary, and a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off, and retirement savings options. The company supports its team members with free meals, paid holidays, and opportunities for advancement within the organization. Zaxbys values a work environment where flexibility, team spirit, and career development are priorities, making it an attractive workplace for individuals with strong leadership and organizational skills.

This full-time position requires a candidate who is at least 21 years of age, with a minimum of 3-5 years of management experience, preferably in restaurant operations. Reliable transportation, the ability to work a flexible schedule including nights and weekends, and strong communication skills are essential. If you are passionate about leading a motivated team and delivering superior guest experiences, Zaxbys invites you to apply and join a company that recognizes and rewards its leaders for their contributions and dedication.

Job Requirements

must be 21 years of age or older
must have a valid driver's license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Qualifications

must be 21 years of age or older
must have a valid driver's license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Duties

complete all training requirements including zaxbys general manager development plan and operations excellence capstone class
food safety certification and manager certification
any additional training required by zax llc
ensure that the restaurant delivers great experiences to guests
maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
plan and delegate shift assignments including communicating expectations and adjusting as needed
ensure service, product quality, and cleanliness standards are consistently upheld
create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
strive to increase sales by building community relationships and providing outstanding product and service
control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all zaxbys franchising llc and zax llc guidelines, policies, and procedures
complete performance reviews for crew members and assist with performance reviews for managers
maintain compliance with zaxbys franchising llc, zax llc, federal, state, and local laws, guidelines, policies, and procedures
utilize management tools and keep neat, accurate, and current records
review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
escalate concerns to your supervisor when appropriate
all other duties necessary to ensure restaurant operations function properly