Restaurant General Manager

Carrols Corporation is a leading restaurant company headquartered in Syracuse, New York, with a rich history dating back to 1960. As one of the largest operators of quick-serve restaurants in the United States, Carrols owns and manages more than 550 restaurants under well-known brands including Burger King, Pollo Tropical, and Taco Cabana. Operating across 17 states, Carrols employs over 17,000 people and generates annual sales nearing $640 million. The company's impressive growth and success are driven by its dedicated team members who are committed to providing outstanding service and quality food to guests. Carrols fosters an ownership-based culture that rewards performance and encourages longevity, emphasizing leadership development and career advancement for its employees.

The company prioritizes personal development, leadership training, and building a high-performing culture that supports both individual and organizational success. The collaborative environment and clear understanding of business goals from top executives to assistant managers ensure Carrols continues to thrive in the competitive food and beverage industry. Known for its mission-focused approach, Carrols offers employees the opportunity to grow their careers in a fast-paced, dynamic industry with opportunities for personal and professional growth.

The Restaurant General Manager (RGM) position at Burger King within Carrols Corporation is a critical leadership role responsible for overseeing all restaurant operations. RGMs act as executive leaders, taking full accountability for the business by driving sales, managing profitability, ensuring operational excellence, and developing a talented team. This role is not about simply running shifts – it requires strategic thinking, business acumen, and hands-on leadership to successfully manage the restaurant's profit and loss (P&L), control costs, and optimize performance metrics.

The RGM leads a team consisting of Assistant Managers, Hourly Shift Coordinators, and Team Members, cultivating a culture of ownership, accountability, and high performance. Working closely with district-level leadership, the RGM executes business strategies, analyzes sales and operational data, addresses challenges proactively, and implements solutions that enhance guest satisfaction and community engagement. The position demands a results-driven leader comfortable with making confident business decisions and problem-solving in a dynamic, fast-paced restaurant environment.

Core responsibilities include elevating the guest experience by motivating staff to exceed expectations, responding swiftly to guest feedback, and engaging in local marketing efforts. The role also involves comprehensive talent management – from hiring and training to continuous coaching and development, ensuring each team member contributes positively to the restaurant’s success. Operational duties require managing labor efficiently, adhering strictly to brand and food safety standards, and providing hands-on support where necessary.

Burger King offers competitive weekly pay, meal discounts, quarterly bonuses, flexible schedules, leadership development programs, and opportunities for advancement within the organization. Additional benefits include paid time off, medical, dental, vision insurance, 401(k) plans, and recognition programs with performance-based incentives. These benefits vary by location and eligibility, reflecting Burger King and Carrols Corporation's commitment to valuing and supporting their workforce comprehensively.

For individuals passionate about leadership in the quick-serve restaurant industry and eager to apply their skills in business management, talent development, and guest services, the RGM role offers a rewarding and challenging career path. Joining Carrols Corporation means becoming part of a storied company with a strong commitment to excellence, innovation, and growth, supported by a culture that promotes employee success and satisfaction.