Restaurant General Manager

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a prominent fast-casual restaurant chain specializing in chicken wings, chicken fingers, sandwiches, and salads. Recognized for its commitment to quality, fun, and service, Zaxbys offers a unique dining experience that goes beyond just serving great food. Founded in 1990, Zaxbys has grown to become a beloved brand with numerous locations primarily across the Southern United States. The company prides itself on fostering a friendly and engaging atmosphere for guests, making it a popular choice for families, friends, and individuals looking to enjoy a satisfying meal in a lively setting. Beyond customer satisfaction, Zaxbys is equally dedicated to supporting its team members by providing a positive workplace culture, growth opportunities, and competitive compensation. Employment at Zaxbys often comes with an array of benefits including medical, dental, and vision insurance options, as well as paid time off and holidays, making it a desirable place to build a career in the food service industry.

The General Manager role at Zaxbys is a leadership position crucial for maintaining the smooth operation and success of the restaurant. This role demands strong managerial skills to guide and motivate a team, ensuring that all aspects of the restaurant's daily operations align with the company’s objectives. The General Manager is responsible for ensuring excellent guest experiences by overseeing staffing, training, and maintaining high standards of service, product quality, and cleanliness. A significant focus is placed on achieving sales growth and cost management to optimize profitability. The position involves developing and implementing action plans to meet company goals and nurturing a positive team culture that boosts morale and retains top talent. Additionally, the General Manager must be adept at handling various operational aspects such as scheduling, performance reviews, and compliance with legal and company regulations. Candidates who succeed in this role often demonstrate strong leadership, organizational, and interpersonal skills combined with a solid background in restaurant or management experience. Zaxbys General Managers receive competitive pay, bonus potential up to 24% of their annual salary paid quarterly, and opportunities for advancement within the company. This role requires a commitment to fostering a positive work environment while upholding Zaxbys’ brand standards and ensuring the overall operational excellence of the restaurant, making it a rewarding career opportunity for qualified candidates seeking to thrive in a dynamic, fast-paced industry.

Job Requirements

Must be 21 years of age or older
must have a valid driver's license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
required minimum education: high school diploma or equivalent
3-5 years management experience required
restaurant management experience preferred

Job Qualifications

Must be 21 years of age or older
must have a valid driver's license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys general manager development plan and operations excellence capstone class
food safety certification and manager certification
any additional training required by Zax LLC
ensure that the restaurant delivers great experiences to guests
maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
plan and delegate shift assignments including communicating expectations and adjusting as needed
ensure service, product quality, and cleanliness standards are consistently upheld
create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
strive to increase sales by building community relationships and providing outstanding product and service
control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys franchising LLC and Zax LLC guidelines, policies, and procedures
complete performance reviews for crew members and assist with performance reviews for managers
maintain compliance with Zaxbys franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
utilize management tools and keep neat, accurate, and current records
review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
escalate concerns to your supervisor when appropriate
all other duties necessary to ensure restaurant operations function properly