Restaurant General Manager

Augusta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $46,300.00 - $63,900.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a well-established fast-casual restaurant chain known for its chicken wings, chicken fingers, and signature sauces. Founded in 1990, Zaxbys has grown to become one of the most beloved dining destinations in the southeastern United States. The brand prides itself on delivering not just great food but also a fun and welcoming atmosphere for both guests and team members. At Zaxbys, the experience goes beyond the meal; it's about creating moments of connection, enjoyment, and community. Whether you're a guest looking for a satisfying dining experience or a team member aiming to be part of a motivated and positive work environment, Zaxbys is dedicated to exceeding expectations.

The General Manager role at Zaxbys offers an exciting leadership opportunity within this thriving restaurant brand. As a General Manager, you will be at the helm of your restaurant, leading a dynamic team focused on providing outstanding guest experiences while ensuring smooth and efficient daily operations. Your responsibilities include fostering a positive culture and maintaining high team morale through strong leadership and guidance. This role requires executing and assisting in the development of strategic action plans aligned with company goals and objectives.

You will manage multiple facets of the restaurant operations, including staffing, team member development, sales growth, cost management, and guest satisfaction. Upholding the brand standards consistently is a priority to ensure every guest receives the quality and service they expect from Zaxbys. The position emphasizes cultivating a supportive environment where team members receive proper training, mentoring, and development opportunities. Moreover, you will control labor costs by creating effective work schedules and plan shift assignments with clear communication of expectations.

The role also entails driving profitability by enhancing sales through community engagement and providing outstanding service while maintaining operational and safety standards. Monitoring performance metrics, managing compliance with all regulatory requirements, and addressing any guest or team member issues promptly are key components of this leadership position. Zaxbys offers competitive pay with bonus potential paid quarterly, free meals, paid time off, paid holidays, and opportunities for career advancement. Additional benefits include comprehensive medical, dental, and vision insurance, short- and long-term disability coverage, employer-paid life insurance, and a 401(k) plan with employer matching contributions.

This position is suited for individuals who demonstrate strong leadership qualities, organizational skills, and a commitment to fostering a healthy, productive work environment. If you are ready to take charge of a bustling restaurant and grow with a respected brand that values its team members, the General Manager opportunity at Zaxbys is the perfect fit. Join Zaxbys and be part of a team striving for excellence in every aspect of restaurant operations while creating a positive impact on both guests and employees.

Job Requirements

Must be 21 years of age or older
Must have a valid driver's license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: High school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Qualifications

Must be 21 years of age or older
Must have a valid driver?s license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: High school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
Food Safety Certification and Manager Certification
Any additional training required by Zax LLC
Ensure that the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Ensure service, product quality, and cleanliness standards are consistently upheld
Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
Strive to increase sales by building community relationships and providing outstanding product and service
Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Complete performance reviews for crew members and assist with performance reviews for managers
Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
Utilize management tools and keep neat, accurate, and current records
Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
Handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Escalate concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly